Guest Service Representative

4 weeks ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

About the Role

We are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.

Key Responsibilities

  • Provide personalized guest service, responding to guest requests and concerns in a timely and professional manner
  • Manage guest reservations, check-in, and check-out processes, ensuring accuracy and efficiency
  • Collaborate with other hotel departments to ensure seamless guest experiences
  • Stay up-to-date on local attractions and activities, promoting them to guests and exceeding their expectations
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities
  • Meet and exceed performance metrics, including guest satisfaction and revenue goals

Requirements and Qualifications

  • Previous experience in a hotel front office or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and adapt to changing situations
  • Basic computer skills, including proficiency in POS systems and Microsoft Office
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for growth and development within our company
  • A dynamic and supportive work environment
  • Discounts on food and beverage, activities, and merchandise
  • Access to our employee cafeteria and fitness center

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Services Representative

    1 month ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Nakiska Ski Resort. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Ensure a comfortable and friendly atmosphere...

  • Guest Services Representative

    1 month ago

    Kananaskis Improvement District, Canada Resorts of the Canadian Rockies Full time

    Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Nakiska Ski Resort. As a key member of our resort team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Ensure a comfortable and friendly atmosphere...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of hospitality.Key Responsibilities:Provide personalized service to...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleThe Guest Service Agent is a vital member of our Rooms Division team, responsible for creating an exceptional guest experience from check-in to check-out. As a key ambassador for our lodge, you will be the first and last point of contact for our guests, setting the tone for their stay.Key ResponsibilitiesProvide exceptional customer service,...

  • Guest Service Representative

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleThe Guest Service Agent is a vital member of our Rooms Division team, responsible for creating an exceptional guest experience from check-in to check-out. As a key ambassador for our lodge, you will be the first and last point of contact for our guests, setting the tone for their stay.Key ResponsibilitiesProvide exceptional customer service,...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Representative

    3 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.Key ResponsibilitiesProvide...

  • Guest Service Agent

    2 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Kananaskis Mountain Lodge. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and...

  • Guest Service Ambassador

    7 days ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleAs a Guest Service Agent with our Rooms Division, you will be an integral part of a team that sets the tone for exceptional guest experiences. Your role is pivotal in shaping the first and last impression of our Lodge, from check-in to check-out. You will excel in this position by making informed decisions that prioritize guest satisfaction while...

  • Guest Service Ambassador

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...

  • Guest Service Ambassador

    1 month ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The RoleWe are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.Key Responsibilities:Provide personalized service to guests,...