Guest Service Representative

4 weeks ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

The Role

We are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.

Key Responsibilities:

  • Provide personalized service to guests, ensuring a warm and welcoming experience
  • Manage guest check-in and check-out processes, resolving any issues promptly and efficiently
  • Communicate effectively with guests, responding to their needs and concerns in a timely manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Seek feedback from guests, using it to improve service and exceed expectations
  • Stay up-to-date with hotel services, amenities, and promotions to provide informed recommendations to guests

Requirements:

  • Previous experience in a hotel front office or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure in a fast-paced environment
  • Basic knowledge of POS systems, Excel, and Outlook

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for growth and development within the company
  • A dynamic and supportive work environment
  • Access to on-site amenities, including a fitness center and employee cafeteria

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