Guest Service Ambassador

1 month ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

The Role

We are seeking a highly skilled Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest experiences, exceeding expectations, and upholding the highest standards of service.

Key Responsibilities:

  • Provide personalized service to guests, ensuring a warm and welcoming experience from check-in to check-out.
  • Act as a liaison between guests and other hotel departments, ensuring seamless communication and resolving any issues promptly.
  • Develop a deep understanding of guest needs and preferences, using this knowledge to tailor services and exceed expectations.
  • Stay up-to-date with hotel amenities, services, and promotions, using this knowledge to make informed recommendations and enhance the guest experience.
  • Work collaboratively with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
  • Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.

Requirements:

  • Previous experience in a front office or customer service role, preferably in a hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and holidays.
  • Proficiency in POS systems, Excel, and Outlook, with the ability to learn new software and systems quickly.

What We Offer:

  • A competitive salary and benefits package, including health and wellness benefits.
  • A comprehensive training program, designed to enhance skills and knowledge.
  • A supportive and collaborative work environment, with opportunities for growth and development.
  • A range of employee perks and discounts, including food and beverage discounts, shuttle access to Calgary and Canmore, and more.

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