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Metering Support Specialist
2 months ago
Job Summary
The City of Hamilton is seeking a highly skilled Water Operations Clerk to join our team. As a key member of our Water Operations department, you will play a critical role in supporting the operation of our water meters and customer billing processes.
Key Responsibilities
- Perform clerical support for water meter operations, including creating and reviewing spreadsheets, charts, letters, memos, forms, and documents.
- Enter data into our computerized IPS (HANSEN) database system and external CMMS systems for the creation and costing of work orders for customer service and community outreach.
- Creation of work orders for meter-related issues and issuance to the proper individual or contractor for resolution.
- Liaise with internal and external stakeholders to provide support for customer service and community meter operations programs.
- Research, identify, and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as required.
- Receive, assess, and respond to customer inquiries to provide follow-up service.
- Liaise with property owners regarding master/satellite meter inquiries.
- Work closely with meter technicians and other internal stakeholders to ensure work orders are reviewed and actioned daily.
- Run reports for automation of work order creation from various databases, including contractors, building department, etc.
- Interpret water metering data from internal and external sources to create work orders and service requests.
- Interpret and close out information from completed work orders and send information to internal and external stakeholders for proper meter billing and resolution.
- Review costing and reconciliation of invoices and provide data to external billing agents and the supervisor.
- Retire Hamilton Water assets associated with demolition of property and inform billing agents of changes for billing purposes.
- Work in accordance with the provisions of applicable health and safety legislation and all City of Hamilton corporate and departmental policies and procedures related to occupational health and safety.
- Perform other duties as assigned that are directly related to the major responsibilities of the job.
Qualifications
- Previous proven working knowledge of water metering methodology or equivalent technical background, work order interpretation, and creation of assets.
- Previous demonstrated experience creating work orders and issuance to the proper individual or contractor for resolution.
- Previous experience working in an office environment with proven knowledge of standard office practices and procedures.
- Previous experience in finance, including costing and reconciliation of invoices.
- Previous experience in a fast-paced, multitasked, customer service environment, with the ability to receive and answer customer inquiries in a timely fashion, while maintaining accurate records and documentation.
- Must be able to relate to the public, contractors, varying levels of management, and council with tact and diplomacy, possessing superior customer service skills.
- Demonstrated experience using relevant computer software applications (MS Word, MS Excel, MS Outlook, scheduling software, and databases) at an intermediate level.
- Proven experience and knowledge in the use and operation of IPS (HANSEN) or equivalent CMMS software in creating, assigning, and resolving completed work orders.
Requirements
- A satisfactory Criminal Record and Judicial Matters Check (CRJMC) is required prior to beginning work in this position.
