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Hotel Front Desk Clerk

2 months ago


Prince George, British Columbia, Canada 1357837 B.C. LTD Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, ensuring a high level of customer satisfaction.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, reservations, and guest information.
  • Answer telephone calls and relay messages to guests and staff in a prompt and efficient manner.
Support for Diversity and Inclusion

We are committed to creating a welcoming and inclusive work environment for all employees and guests. As a Hotel Front Desk Clerk, you will have the opportunity to participate in initiatives that support diversity and inclusion, including:

  • Participating in government or community programs that support persons with disabilities.
  • Offering mentorship and coaching opportunities to employees from diverse backgrounds.
  • Providing awareness training to employees to create a welcoming work environment for all.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a customer-facing role.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.