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Technical Solutions Engineer

1 month ago


Vancouver, British Columbia, Canada Arista Full time
Technical Solutions Engineer

Arista Networks is a leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.

We value the diversity of thought and perspectives that each employee brings to the table. Our inclusive environment fosters creativity and innovation, driving us to maintain the highest standards of quality and performance in everything we do.

We are seeking a world-class Technical Solutions Engineer to join our team. As a TSE, you will work closely with our customers, driving their success through passion and teamwork. You will be responsible for troubleshooting complex customer environments, balancing communications needs, and triaging issues.

Responsibilities:

  • Respond to customer product inquiries via telephone or written email.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
  • Troubleshoot problems with hardware equipment and software applications, recommending corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Requirements:

  • Working knowledge of networking industry, products, and protocols.
  • Minimum of 1-7 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
  • A strong comfort level with Linux is highly desired.

Arista offers a competitive salary range of CAD 85,000 to 150,000, depending on work location. We also offer benefits including medical, dental, vision, wellbeing, income protection, and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.