Technical Solutions Engineer

4 weeks ago


Vancouver, British Columbia, Canada Arista Networks Full time
Job Description

About the Role

Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing post-sales support for Arista products, focusing on CloudVision Portal (CVP / CVaaS). You will respond to customer product inquiries via telephone or email, resolve customer concerns, and troubleshoot problems with hardware/software applications.

Responsibilities

  • Provide post-sales support for Arista products, focusing on CloudVision Portal (CVP / CVaaS)
  • Respond to customer product inquiries via telephone or email
  • Resolve customer concerns raised during installation, operation, and maintenance
  • Troubleshoot problems with hardware/software applications and recommend corrective action
  • Document customer communication and recurring technical issues to support product quality programs and product development

Requirements

  • Minimum of 1-10 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
  • Expert technical knowledge in several areas, including network management platforms, DevOps platforms, APIs, scripting, and UI/UX workflows
  • General knowledge in areas such as Ethernet, VLANs, IP routing, TCP/IP, Multicast, and protocols
  • Working experience with Server virtualization and network troubleshooting tools

What We Offer

Arista Networks offers a competitive salary range of CAD 85,000 to 150,000, depending on location and experience. We also offer benefits, including medical, dental, vision, wellbeing, income protection, and a Group Retirement Savings Plan.



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