Technical Solutions Engineer
4 weeks ago
About the Role
Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing post-sales support for Arista products, focusing on CloudVision Portal (CVP / CVaaS). You will respond to customer product inquiries via telephone or email, resolve customer concerns, and troubleshoot problems with hardware/software applications.
Responsibilities
- Provide post-sales support for Arista products, focusing on CloudVision Portal (CVP / CVaaS)
- Respond to customer product inquiries via telephone or email
- Resolve customer concerns raised during installation, operation, and maintenance
- Troubleshoot problems with hardware/software applications and recommend corrective action
- Document customer communication and recurring technical issues to support product quality programs and product development
Requirements
- Minimum of 1-10 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
- Expert technical knowledge in several areas, including network management platforms, DevOps platforms, APIs, scripting, and UI/UX workflows
- General knowledge in areas such as Ethernet, VLANs, IP routing, TCP/IP, Multicast, and protocols
- Working experience with Server virtualization and network troubleshooting tools
What We Offer
Arista Networks offers a competitive salary range of CAD 85,000 to 150,000, depending on location and experience. We also offer benefits, including medical, dental, vision, wellbeing, income protection, and a Group Retirement Savings Plan.
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