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Technical Solutions Engineer

4 weeks ago

Vancouver, British Columbia, Canada Arista Networks Full time
Job Description

Who You'll Work With

Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, ensuring their success and satisfaction with our products and solutions.

What You'll Do

You will work closely with our customers, understanding their complex and dynamic environments, and providing expert-level support to resolve their technical issues. Your strong analytical mind and ability to troubleshoot will be essential in this role. You will also work closely with our software and hardware engineering teams to ensure that our products and solutions meet the highest standards of quality and performance.

Responsibilities

  • Provide technical support to customers via phone, email, or in-person
  • Resolve customer concerns related to product installation, operation, maintenance, or compatibility
  • Develop and maintain in-depth knowledge of our products and solutions
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Document customer communication and technical issues to support product quality programs and product development

Qualifications

  • Minimum 1-7 years of experience in a technical support role
  • Strong knowledge of networking industry, products, and protocols
  • Excellent analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment

Additional Information

Arista Networks offers a competitive salary range of CAD 85,000 to 150,000, depending on location and experience. We also offer a comprehensive benefits package, including medical, dental, vision, and income protection. If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.