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Client Relationship Specialist

3 months ago

Mississauga, Ontario, Canada Bank of Montreal Full time

Role Overview:

The Personal Banker is dedicated to providing outstanding service to customers of the Bank of Montreal. This position involves understanding customer requirements and offering tailored financial solutions that align with their needs. Collaboration with branch colleagues and various BMO partners is essential to ensure a seamless customer experience and meet business goals.

Key Responsibilities:

  • Proactively engage with current and potential customers to conduct needs assessments that foster loyalty and uncover new opportunities.
  • Assist clients in identifying suitable financial products and preferred banking methods, while suggesting customized solutions for their banking, investment, and lending needs.
  • Guide customers through digital and self-service banking options to enhance their banking experience.
  • Support customer transactions based on branch traffic and service demands.
  • Develop new relationships within the community to expand BMO's customer base.
  • Address inquiries and resolve issues identified during credit audits to ensure compliance with regulatory standards.
  • Implement risk management strategies to safeguard the Bank's assets and maintain a high-quality lending portfolio.
  • Make informed credit recommendations for personal lending, ensuring adherence to the Bank's policies.
  • Collaborate effectively with branch and market teams to achieve collective objectives.
  • Understand customer banking and credit card requirements, integrating marketing initiatives into discussions to provide comprehensive advice.
  • Organize and maintain accurate work documentation.
  • Seek innovative methods to personalize customer interactions.
  • Contribute to enhancing the overall customer experience and achieving business results.
  • Flexibility to work across multiple branches or channels as needed, with varying schedules.
  • Adhere to risk and compliance protocols to protect customer assets and privacy.
  • Stay informed about the financial services landscape and regulatory environment to uphold ethical standards.
  • Maintain up-to-date knowledge of personal banking products and trends to enrich customer conversations.
  • Identify and report any suspicious activities that may indicate money laundering.
  • Ensure compliance with legal and regulatory standards relevant to the role.
  • Safeguard the Bank's assets in accordance with all applicable regulations.
  • Escalate complex customer issues to management when necessary.
  • Handle diverse tasks within established guidelines, including managing escalations from colleagues.
  • Analyze challenges and determine appropriate next steps.
  • Additional responsibilities may be assigned as required.

Qualifications:

  • 2 to 3 years of relevant experience, along with a post-secondary degree in a related field or equivalent education and experience.
  • Completion of registration to sell investment products, as applicable.
  • Possession of appropriate lending qualifications and designations.
  • Understanding of personal and small business customer needs and solutions.
  • Familiarity with retail investment and lending products.
  • Experience in the financial services sector is advantageous.
  • Proficient in using social media, tablets, smartphones, and online tools.
  • Background in consultative customer service or sales, with a focus on delivering personalized experiences.
  • Strong commitment to customer assistance.
  • Results-oriented with the ability to excel in a consultative sales and team environment.
  • Self-motivated with the confidence to engage customers.
  • Willingness to collaborate and adapt within a team setting.
  • Excellent interpersonal skills for building rapport with customers.
  • Aptitude for listening, problem-solving, and responding creatively to challenges.
  • Specialized knowledge in relevant areas.
  • Good collaboration and teamwork skills.
  • Strong analytical and problem-solving abilities.

Compensation: $37, $69,500.00

Pay Structure: Salaried

Compensation may vary based on factors such as location, skills, experience, education, and qualifications. The salary may include a commission structure for applicable roles.

About BMO:

BMO is committed to fostering an inclusive and accessible workplace. We value diversity and strive to create a positive impact for our customers, communities, and employees. Our total compensation package includes performance-based incentives, health insurance, tuition reimbursement, and retirement savings plans.

For more information about our company and career opportunities, please visit the BMO Careers page.