Director, Commercial Operations and Strategic Initiatives

1 week ago

Toronto, Ontario, Canada Home Capital Group Full time
Job Summary

We are seeking an experienced Director, Commercial Operations to lead our commercial underwriting and lending initiatives. The successful candidate will have a strong background in mortgage lending and underwriting, with a proven track record of driving business growth and improving operational efficiency.

Key Responsibilities
  • Lead commercial underwriting and lending initiatives to drive business growth and improve operational efficiency
  • Develop and implement tactical strategies to support the overall commercial business strategy and achieve objectives
  • Manage high-volume demands and competing priorities, ensuring timely delivery of projects and initiatives
  • Collaborate with internal business partners to improve underwriting and administrative systems, maximizing effectiveness and achieving excellence
  • Monitor risks and identify escalating issues related to implementation and performance of projects
  • Work closely with the Business Risk Management team to support the business in identifying, assessing, measuring, and mitigating risks
  • Evaluate business partners, including agents, appraisers, and environmental consultants, to ensure quality and performance metrics are met
  • Responsible for reviewing and assessing all Servicer onboarding documentation, including financial statements and policy/procedures
  • Develop and maintain Servicer Management procedures, including onboarding and ongoing monitoring and risk assessments
  • Review and maintain Mortgage Participation & Servicing Agreements annually, in conjunction with Servicers, legal counsel, and regulatory requirements
Requirements
  • 10+ years of mortgage lending/underwriting experience with increasing responsibility
  • In-depth understanding of commercial lending products, policies/guidelines, and procedures
  • Strong project management skills, with the ability to identify risks and remove roadblocks
  • Ability to manage high-volume demands and competing priorities, ensuring timely delivery of projects and initiatives
  • Strong organizational, time-management, and leadership skills, with the ability to manage multiple teams
  • Demonstrated ability to lead/influence others to achieve department and corporate goals
  • Strong interpersonal relationship building and listening skills
What We Offer

Home Capital Group is committed to providing a dynamic and inclusive work environment that supports the growth and development of our employees. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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