Customer Service Supervisor

4 weeks ago


Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Maple Supply Chain Management Inc. The successful candidate will be responsible for overseeing the customer service operations, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:

  • Establish and implement work schedules and procedures to ensure seamless customer service delivery.
  • Examine and verify the accuracy of work performed by customer service representatives.
  • Identify training needs and provide coaching to improve customer service skills.
  • Prepare and submit reports to management on customer service performance.
  • Train staff in job duties, safety procedures, and company policies.
  • Conduct performance reviews to ensure customer service representatives are meeting expectations.
  • Perform same duties as customer service representatives to ensure understanding of their roles.
  • Coordinate, assign, and review work to ensure efficient customer service delivery.
  • Requisition materials and supplies as needed.

Requirements:

  • 1 year to less than 2 years of experience in customer service or a related field.
  • Permanent employment.
  • English as the primary language of work.
  • 30 hours per week.


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