Customer Service Supervisor

4 weeks ago


Markham, Ontario, Canada Maple Supply Chain Management Inc Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Maple Supply Chain Management Inc. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and driving business growth.

Key Responsibilities:

  • Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and training to ensure excellent customer service.
  • Customer Service: Ensure that all customer inquiries are handled in a timely and professional manner, resolving issues and providing solutions to customers.
  • Performance Management: Conduct regular performance reviews, providing feedback and coaching to team members to improve performance and achieve business objectives.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Reporting: Prepare and submit regular reports to management on team performance, customer feedback, and business metrics.

Requirements:

  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years

Work Environment: This is a permanent position, working 30 hours per week. The work language is English.



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