Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Maple Supply Chain Management Inc. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and driving business growth.
Key Responsibilities:
- Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and training to ensure excellent customer service.
- Customer Service: Ensure that all customer inquiries are handled in a timely and professional manner, resolving issues and providing solutions to customers.
- Performance Management: Conduct regular performance reviews, providing feedback and coaching to team members to improve performance and achieve business objectives.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
- Reporting: Prepare and submit regular reports to management on team performance, customer feedback, and business metrics.
Requirements:
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Work Environment: This is a permanent position, working 30 hours per week. The work language is English.
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