Bilingual Customer Service Representative
5 days ago
A.S.P. Incorporated: A Leading Provider of Security and Customer Service Solutions
A.S.P. Incorporated is a renowned company that has been providing security and customer service solutions to Canadian clients for over 20 years. With a strong presence in the Commercial and Residential spaces in Ontario and Alberta, we employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which operates in 22 countries and employs more than 17000 professionals.
We are seeking a highly skilled and bilingual Passenger Assistance Representative to join our team at Ottawa International Airport. As a key member of our team, you will be responsible for providing exceptional customer service and assistance to passengers, while ensuring a smooth and efficient passenger flow.
Key Responsibilities:
- Greet customers, provide direction, and offer exceptional customer service and assistance to all passengers.
- Proactively monitor passenger flows into the Primary Inspection Lane and notify the Shift Supervisor of any concerns.
- Coordinate passenger flows at key areas as directed by the Shift Supervisor.
- Practice safety-conscious behaviors and situational awareness.
- Quickly and efficiently determine eligibility requirements and stream passengers into queues while providing superior customer service.
- Validate/confirm passengers' need and right of entry/exit to/from controlled and restricted areas.
- Assist passengers in preparing for processes, including guiding passengers through automated systems and the use of kiosks.
- Control the backflow of passengers into controlled/restricted areas.
- Anticipate and create memorable passenger experiences.
- Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs.
Requirements:
- Minimum High School diploma or Grade 12 education.
- Fully bilingual in both French and English.
- Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
- Eligible to work in Canada.
- Physically capable of performing all duties as set out in the Job/Position Description.
- Self-motivated individual with a strong attention to detail.
- Excellent written & verbal communication and active listening skills.
- Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
- Must be willing to provide Criminal Record check upon request.
- Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
- Successful completion of initial and recurrent company training is a pre-requisite for employment.
Why Work with A.S.P. Incorporated?
- We care about our team and their personal and professional success.
- We offer competitive salaries.
- You can have flexible schedules.
- Free airport parking when on shift.
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