Shift Supervisor

2 months ago


MontRoyal, Quebec, Canada Starbucks Full time

Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will play a key role in ensuring the smooth operation of our store during scheduled shifts. You will be responsible for leading a team of baristas and providing exceptional customer service to our customers.

Key Responsibilities

  • Lead a team of baristas and provide guidance and support to ensure excellent customer service.
  • Assist the store manager in executing store operations during scheduled shifts.
  • Anticipate customer needs and create a positive customer experience.
  • Communicate effectively with the team and store manager to ensure seamless store operations.
  • Provide feedback and coaching to team members to improve performance.
  • Contribute to a positive team environment by recognizing and addressing individual motivation, need, and concerns.
  • Execute store operations during scheduled shifts, including opening and closing duties.
  • Follow Starbucks operational policies and procedures to ensure the safety of all partners.
  • Follow up with baristas during the shift to ensure the delivery of exceptional customer service.
  • Provide quality beverages, whole bean, and food products consistently for all customers.

Requirements

  • Customer service experience in a retail or restaurant environment.
  • Ability to direct the work of others.
  • Effective oral communication skills.
  • Knowledge of the retail environment.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • French language fluency in reading, writing, and verbal is required.

What We Offer

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.


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