Customer Service Supervisor
6 months ago
**CUSTOMER SERVICE SUPERVISOR**
Top Marks is a leading supplier of school uniforms across the country.
**Responsibilities**
- Responsible for hiring, training, and developing seasonal staff for peak season (approximately 4-5 staff members).In collaboration with the Director of Customer Service, lead and motivate the seasonal team by communicating job expectations, setting priorities, monitoring progress, and offering support where needed.
- Investigate and resolve customer complaints by gathering relevant information and implementing effective problem-solving strategies to resolve issues promptly and ensure customer satisfaction. Communicate escalated issues and resolution outcomes to the Director of Customer Service to implement preventive measures, contributing to an overall improvement in customer experience.
- Offer administrative support in various projects related to the Customer Service division to prepare for the following season.
**Qualifications**
- Fluently Bilingual is required (spoken/written).
- Prior experience in customer service is essential.
- Proven supervisory or team leadership experience is considered an asset.
- A deep understanding of customer needs and a commitment to providing excellent customer service.
- The ability to analyze situations, identify problems, and develop effective solutions.
- Strong verbal and written communication skills.
- Available to work at our location 5 days a week, 9AM - 5PM.
**Compensation**
Thank you for your interest in this position.
**SUPERVISEUR DU SERVICE CLIENTÈLE**
Top Marks est l'un des principaux fournisseurs d'uniformes scolaires du pays.
**Responsabilités**
- Responsable de l'embauche, de la formation et du développement du personnel saisonnier pour la haute saison (environ 4 à 5 personnes).
- En collaboration avec le directeur du service à la clientèle, diriger et motiver l'équipe saisonnière en communiquant les attentes en matière de travail, en fixant des priorités, en contrôlant les progrès et en offrant un soutien en cas de besoin.
- Examiner et résoudre les plaintes des clients en recueillant les informations pertinentes et en mettant en œuvre des stratégies efficaces de résolution des problèmes afin de résoudre rapidement les problèmes et d'assurer la satisfaction des clients. Communiquer les problèmes remontés et les résultats de la résolution au directeur du service clientèle afin de mettre en œuvre des mesures préventives, contribuant ainsi à l'amélioration globale de l'expérience des clients.
- Traiter quotidiennement les appels entrants et les courriels afin de communiquer avec les clients de manière chaleureuse et efficace.
- Offrir un soutien administratif dans le cadre de divers projets liés à la division du service à la clientèle afin de préparer la saison suivante.
**Qualifications**
- Un bilinguisme parfait est exigé (parlé/écrit).
- Une expérience préalable dans le domaine du service à la clientèle est essentielle.
- Une expérience confirmée en matière de supervision ou de direction d'équipe est considérée comme un atout.
- Une compréhension approfondie des besoins des clients et un engagement à fournir un excellent service à la clientèle.
- Capacité à analyser les situations, à identifier les problèmes et à élaborer des solutions efficaces.
- Solides compétences en communication orale et écrite.
- Vous devez être disponible pour travailler sur notre site 5 jours par semaine, de 9 heures à 17 heures.
**Rémunération**
En fonction de l'expérience, de 48 000 à 52 000 dollars par an.
Nous vous remercions de l'intérêt que vous portez à ce poste.
**Salary**: $48,000.00-$52,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- French (required)
- English (required)
Work Location: In person
-
Supervisor, Customer Service
6 months ago
Mont-royal, Canada Groupe Dynamite Inc. Full time**SUPERVISOR, CUSTOMER SERVICE** Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975. Our core strengths are rooted in our team, our innovation and our customers. We...
-
Customer Service
6 months ago
Mont-royal, Canada Italgem Steel Full time**Customer Service** **Duties**: - Greeting In-person Customers - Placing orders **Skills**: - Bilingual in French & English - Friendly team player No experience required, willing to train. **Job Types**: Full-time, Permanent **Salary**: $18.00-$21.00 per hour Expected hours: 37.5 per week **Benefits**: - Casual dress - On-site parking - Store...
-
Customer Service Advisor
6 months ago
Mont-royal, Canada 21M Marketing Full time'''Overview''' We are a Jewelry manufacturer in VSL, seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. If you have a passion for delivering outstanding...
-
Customer Service Representative
1 month ago
Mont-royal, Canada BMO Financial Group Full time2305 chemin Rockland Mont-Royal Quebec,H3P 3E9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
6 months ago
Mont-royal, Canada Groupe Marcelle Full timeLocated in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons. At Groupe Marcelle...
-
Customer Service Representative
2 weeks ago
Mont-Royal, Quebec, Canada The Children's Place canada Full timeJob DescriptionAt The Children's Place Canada, we are committed to providing equal employment opportunities to all our associates and applicants. Our goal is to create a diverse and inclusive work environment where everyone feels valued and respected.Key Responsibilities:Provide excellent customer service by engaging with customers, responding to their...
-
Accounting Supervisor
6 months ago
Mont-royal, Canada MVP Group Full time**Bilingual Accounting supervisor** MVP Group is dedicated to being a leader in the food service industry while maintaining the highest level of customer service. MVP Group’s products can be found in every facet of the food service industry, hotels, restaurant, schools, government institutions, churches, pubs, and golf courses. Our products are currently...
-
Customer Service Representative- Operations
3 weeks ago
Mont-royal, Canada Arrival Air & Sea Full time**Arrival Air & Sea** is a growing logistics and freight forwarding company, offering global solutions for supply chain management. We are committed to providing efficient, reliable, and customer-focused services to our clients. As we continue to expand our operations, we are looking for a motivated and detail-oriented International Freight Customer Service...
-
Logistics Supervisor
4 weeks ago
Mont-Royal, Quebec, Canada Randstad Canada Full timeWe are seeking a Logistics Supervisor to join our team at Randstad Canada. The ideal candidate will have a strong background in logistics and dispatch operations, with a focus on 3PL ground shipments.Job OverviewThe Logistics Supervisor will be responsible for overseeing the day-to-day operations of our dispatch team, ensuring that all shipments are...
-
Senior Customer Service Representative
1 month ago
Mont-Royal, Quebec, Canada Randstad Full timeWe're seeking a detail-oriented and organized Bilingual Customer Service Coordinator to play a crucial role in supporting our operations.Key Responsibilities:Provide exceptional service to our clients through efficient coordination and communicationSupport our team in ensuring our clients receive top-notch serviceCollaborate with colleagues to achieve common...
-
Customer Service Specialist
2 weeks ago
Mont-Royal, Quebec, Canada Fairstone Financial Inc. Full timeAbout Fairstone Financial Inc.Fairstone Financial Inc. is Canada's leading provider of responsible lending solutions, serving Canadians with integrity and professionalism.Role OverviewWe are seeking a Customer Service Specialist - Loan Solutions to join our team. As a key member of our customer service team, you will play a vital role in delivering...
-
Customer Service Representative
2 months ago
Mont-royal, Canada CTC Tobacco Company Canada Full timeCTC Tobacco Company is seeking talented Inside Sales Representatives that thrive in a quick sales cycle environment. Calling on Convenience Stores, Gas Stations throughout Canada, you will play a fundamental role in achieving our ambitious customer acquisition and sales targets! You must be comfortable making dozens of calls per day, generating interest, and...
-
Superviseur / Supervisor - Royalmount Mall
6 months ago
Mont-royal, Canada MACKAGE Full time**MACKAGE** Experts de la protection toutes saisons depuis 1999, Mackage travaille les cuirs, duvets et laines parmi les plus raffinés et les plus responsables, toujours dans un design avant-gardiste haut-de-gamme avec une approche méticuleuse et sans compromis pour un confort enveloppant et des silhouettes emblématiques. Parmi les leaders mondiaux des...
-
Quality Assurance Specialist, Customer Service
3 months ago
Mont-royal, Canada Groupe Dynamite Inc. Full time**CUSTOMER SERVICE QUALITY ASSURANCE SPECIALIST** Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975. Our core strengths are rooted in our team, our innovation and...
-
Administrative Coordinator
4 weeks ago
Mont-Royal, Quebec, Canada Randstad Canada Full timeJob OverviewWe are seeking a highly skilled and detail-oriented Administrative Coordinator to join our team in Montreal. This role requires excellent communication and organizational skills, with a strong ability to work independently and as part of a team.About the RoleThe successful candidate will be responsible for responding to customer requests in a...
-
Quality Assurance Specialist, Customer Service
1 month ago
Mont-royal, Canada Groupe Dynamite Inc. Full timeOverview: Groupe Dynamite Inc. (GDI) is a Montréal-based, privately held house of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975. Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric...
-
Logistics Operations Supervisor
4 weeks ago
Mont-Royal, Quebec, Canada Randstad Full timeJob Summary:We are seeking a highly experienced Logistics Operations Supervisor to lead our 3PL Ground Shipment division. The ideal candidate will have a strong background in transportation management, carrier relations, and customs clearances.Key Responsibilities:Lead a team of logistics professionals to ensure efficient and effective shipment...
-
Customer Service Representative
6 months ago
Mont-royal, Canada MVP Group Full time**Join Our Team at MVP Group in Montreal!** At MVP Group, we're not just leaders in the foodservice equipment industry; we’re creators of exceptional experiences. With a legacy spanning over six decades, we’ve set the standard for value-engineered projects in North and South America. Our commitment to superior product quality and an unrivaled service...
-
Fitting Center Manager
6 months ago
Mont-royal, Canada Top Marks Full time**FITTING CENTER MANAGER & CUSTOMER SERVICE SUPPORT** Top Marks is a leading supplier of school uniforms across the country. **Responsibilities** - Direct the daily activities of our Fitting Center, ensuring a smooth operation that adheres to company policies and procedures. - Assist parents with student fittings offering exceptional product knowledge and...
-
New! Customer Service Representative
4 months ago
Mont-royal, Canada CTC Tobacco Company Canada Full timeCTC Tobacco Company is seeking talented Inside Sales Representatives that thrive in a quick sales cycle environment. Calling on Convenience Stores, Gas Stations throughout Canada, you will play a fundamental role in achieving our ambitious customer acquisition and sales targets! You must be comfortable making dozens of calls per day, generating interest, and...