Customer Service Supervisor

6 months ago


Montroyal, Canada Top Marks Full time

**CUSTOMER SERVICE SUPERVISOR**

Top Marks is a leading supplier of school uniforms across the country.

**Responsibilities**
- Responsible for hiring, training, and developing seasonal staff for peak season (approximately 4-5 staff members).In collaboration with the Director of Customer Service, lead and motivate the seasonal team by communicating job expectations, setting priorities, monitoring progress, and offering support where needed.
- Investigate and resolve customer complaints by gathering relevant information and implementing effective problem-solving strategies to resolve issues promptly and ensure customer satisfaction. Communicate escalated issues and resolution outcomes to the Director of Customer Service to implement preventive measures, contributing to an overall improvement in customer experience.
- Offer administrative support in various projects related to the Customer Service division to prepare for the following season.

**Qualifications**
- Fluently Bilingual is required (spoken/written).
- Prior experience in customer service is essential.
- Proven supervisory or team leadership experience is considered an asset.
- A deep understanding of customer needs and a commitment to providing excellent customer service.
- The ability to analyze situations, identify problems, and develop effective solutions.
- Strong verbal and written communication skills.
- Available to work at our location 5 days a week, 9AM - 5PM.

**Compensation**

Thank you for your interest in this position.

**SUPERVISEUR DU SERVICE CLIENTÈLE**

Top Marks est l'un des principaux fournisseurs d'uniformes scolaires du pays.

**Responsabilités**
- Responsable de l'embauche, de la formation et du développement du personnel saisonnier pour la haute saison (environ 4 à 5 personnes).
- En collaboration avec le directeur du service à la clientèle, diriger et motiver l'équipe saisonnière en communiquant les attentes en matière de travail, en fixant des priorités, en contrôlant les progrès et en offrant un soutien en cas de besoin.
- Examiner et résoudre les plaintes des clients en recueillant les informations pertinentes et en mettant en œuvre des stratégies efficaces de résolution des problèmes afin de résoudre rapidement les problèmes et d'assurer la satisfaction des clients. Communiquer les problèmes remontés et les résultats de la résolution au directeur du service clientèle afin de mettre en œuvre des mesures préventives, contribuant ainsi à l'amélioration globale de l'expérience des clients.
- Traiter quotidiennement les appels entrants et les courriels afin de communiquer avec les clients de manière chaleureuse et efficace.
- Offrir un soutien administratif dans le cadre de divers projets liés à la division du service à la clientèle afin de préparer la saison suivante.

**Qualifications**
- Un bilinguisme parfait est exigé (parlé/écrit).
- Une expérience préalable dans le domaine du service à la clientèle est essentielle.
- Une expérience confirmée en matière de supervision ou de direction d'équipe est considérée comme un atout.
- Une compréhension approfondie des besoins des clients et un engagement à fournir un excellent service à la clientèle.
- Capacité à analyser les situations, à identifier les problèmes et à élaborer des solutions efficaces.
- Solides compétences en communication orale et écrite.
- Vous devez être disponible pour travailler sur notre site 5 jours par semaine, de 9 heures à 17 heures.

**Rémunération**

En fonction de l'expérience, de 48 000 à 52 000 dollars par an.

Nous vous remercions de l'intérêt que vous portez à ce poste.

**Salary**: $48,000.00-$52,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person



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