Dynamics CE Functional Architect

2 weeks ago

Toronto, Ontario, Canada Hitachi Solutions Full time
About the Role

We are seeking a highly skilled Dynamics CE Functional Architect to join our team at Hitachi Solutions. As a key member of our Customer Engagement (CE) Practice, you will play a critical role in delivering solutions to our customers in North America.

Key Responsibilities
  • Drive Dynamics CRM Implementations: Lead the implementation of Dynamics CRM solutions through all project phases, including discovery, definition, build, test, and deploy.
  • Client Management: Serve as the primary point of contact for clients throughout all project phases, effectively managing associated issues and risks to ensure on-time and on-budget implementation delivery.
  • Requirements Gathering: Identify clients' sales, marketing, and customer service or field service requirements through discovery meetings.
  • System Architecture: Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for, and implement customizations for any custom code or data migration requirements.
  • Training and Knowledge Transfer: Conduct end-user training and create and maintain knowledge transfer documentation.
  • CRM Implementation Standards: Develop and continue to refine CRM implementation standards and tools.
  • Presentation and Communication: Present tailored demonstrations of the technology solution.
  • Hitachi Pillars of Strength: Perform in a manner consistent with the Hitachi Pillars of Strength.
Qualifications
  • Strong CRM Industry and Product Knowledge: Possess a deep understanding of the CRM industry and Microsoft Dynamics CRM product.
  • Experience and Skills: 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect, 4+ years of experience in system design, and 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service, etc.
  • Education and Certifications: Bachelor's Degree in Computer Science, CIS, Engineering, or related field preferred; work experience in lieu of a degree will be considered. Microsoft CRM Application certification a plus (such as MB-200, MB, MB-600, MB2-710, +/or MB2-716). Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications.
Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $107,500 – CAD $152,500

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

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