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Administrative Support Specialist

3 months ago

Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

At Southlake Regional Health Centre, we are dedicated to providing a comprehensive array of healthcare services to the communities we serve. Our specialized regional programs encompass Cancer Care and Cardiac Care, extending our reach across a wide population base.

Our workforce, comprising nearly 6,000 dedicated staff, physicians, volunteers, students, and Patient and Family Advisors, is committed to fostering an environment where exceptional experiences are the norm. We take pride in our recognition for quality and patient safety, having achieved the prestigious Exemplary Standing from Accreditation Canada.

Position Overview

The Administrative Support Specialist plays a vital role within our team, collaborating closely with all healthcare professionals in the department. This position is accountable for front desk operations, patient appointment scheduling, document preparation, and various clerical tasks, all while reporting directly to the Department Manager. The individual in this role exemplifies our organizational core competencies.

Key Responsibilities

The Administrative Support Specialist is integral to our team, working in conjunction with healthcare providers throughout the department. Responsibilities include:

  • Managing reception duties
  • Coordinating patient scheduling
  • Performing word processing tasks
  • Executing clerical functions as directed

Required Skills & Qualifications

To be successful in this role, candidates should possess:

  • A minimum of Grade 12 education
  • A Medical Terminology Certificate
  • A diploma in Medical Office Administration or a related post-secondary qualification from an accredited institution is preferred

Experience Requirements

Candidates must have:

  • At least one year of clerical experience in an acute care healthcare setting
  • A proven track record of regular attendance
  • Current knowledge and proficiency in medical electronic health record systems
  • Experience with computerized provider/physician order entry (CPOE) is advantageous
  • Proficiency in Microsoft Office applications
  • Strong problem-solving abilities
  • A willingness to learn and innovate
  • A commitment to customer service and teamwork
  • Analytical skills related to hospital operations
  • Effective organizational and prioritization skills
  • Interpersonal and conflict resolution skills
  • Excellent teamwork capabilities