Healthcare Support Specialist

2 months ago

Newmarket, Ontario, Canada Home and Community Care Support Services Full time

Job Summary

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.

Key Responsibilities

  • Provide administrative support services to Care Coordinators, including processing new referrals, orders, and patient records.
  • Enter, update, and maintain patient data in our electronic database.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide back-up support to other positions as required.

Requirements

  • A Grade 12 diploma (minimum)
  • 2+ years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, and Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs

Preferred Qualifications

  • A college diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology and office administrative procedures/concepts
  • Knowledge of services provided by Home and Community Care Support Services
  • Ability to speak French or another second language

What We Offer

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world-class defined benefit pension plan

About Us

We are Home and Community Care Support Services, a leading provider of healthcare services in Ontario. We partner with patients, caregivers, primary care providers, hospitals, and other healthcare organizations to deliver responsive, accessible, integrated, patient-centered care.

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