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Administrative Support Specialist

3 months ago

Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

At Southlake Regional Health Centre, we pride ourselves on being a premier healthcare institution dedicated to serving the communities of northern York Region and southern Simcoe County. Our focus is on delivering advanced medical programs, including Cancer Care and Cardiac Care, with a team of over 6,000 professionals committed to providing outstanding patient care. We have been recognized for our unwavering commitment to quality and patient safety, achieving the highest level of accreditation from Accreditation Canada.

Position: Administrative Support Specialist

In the role of Administrative Support Specialist, you will be essential in offering administrative support to the healthcare team within the department. Your responsibilities will encompass front desk operations, patient appointment scheduling, document preparation, and various clerical duties under the supervision of the Department Manager. You will engage with patients both face-to-face and via telephone, facilitating appointment coordination and ensuring effective communication.

Requirements:

  • Completion of at least Grade 12 education
  • Certification in Medical Terminology is mandatory
  • Diploma in Medical Office Administration or a relevant post-secondary qualification is preferred
  • A minimum of one (1) year of clerical experience in a healthcare environment
  • Familiarity with medical electronic health record systems is essential
  • Experience with computerized provider/physician order entry (CPOE) is advantageous
  • Proficiency in Microsoft Office applications
  • Strong analytical and problem-solving capabilities
  • Dedication to customer service and teamwork
  • Excellent organizational and prioritization skills
  • Effective interpersonal and conflict resolution abilities