Lead Supervisor I

1 week ago


Montreal, Quebec, Canada Tapestry, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Lead Supervisor I to join our team at Tapestry, Inc. as a Sales and Operations Expert. This role is responsible for driving sales growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities:
  • Sales Performance: Develop and implement sales strategies to drive revenue growth, increase sales productivity, and enhance customer engagement.
  • Operations Management: Oversee daily store operations, including inventory management, visual merchandising, and store maintenance, to ensure a seamless customer experience.
  • Team Leadership: Coach, develop, and motivate sales and operations teams to achieve sales goals, improve customer satisfaction, and maintain a positive store environment.
  • Customer Service: Foster a customer-centric culture, ensuring exceptional customer service, and resolving customer complaints in a timely and professional manner.
  • Store Performance: Analyze sales data, identify trends, and implement strategies to improve store performance, including sales growth, customer engagement, and operational efficiency.
Requirements:
  • Experience: 1-3 years of retail experience, preferably in a luxury retail service environment, with a proven track record of sales growth and operational excellence.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficiency in cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical Demands: Ability to work in a fast-paced environment, communicate effectively with customers and team, and lift up to 25 pounds.

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