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Lead Supervisor I

2 months ago

Montreal, Quebec, Canada Tapestry Full time
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to

directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows

exemplary performance behaviors, not only with work performed, but by representing Coach at its highest

standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store

environment.

Sample of tasks required of role:

SALES:

  • Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and
Assistant Store Manager(s) that align with Company priorities and values

  • Endorses, models and develops team to deliver Coach's Selling and Service expectations
  • Enforces sales strategies, initiatives and growth across all categories
  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results

  • Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
including through team selling and selling to multiple customers

  • Productivity Management: holds sales team accountable for personal sales
  • Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives

  • Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
deliver business results

  • Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coach's Guide to Style

  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
local associations, mall initiatives)

  • Sensitive to customer and team needs and tailors approach by reading cues
  • Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate

  • Develops both self and individual product knowledge skills and remains aware of current collections
  • Understands the positive sales impact staffing has on the business and recruits accordingly
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth

  • Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development

  • Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

  • Manages daily operational tasks according to Coach standards, switching gears based on the needs of the
business both seamlessly and pro-actively

  • Demonstrates strong business acumen
  • Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor

  • Maintains interior and exterior upkeep of the building with partnership from the corporate office
  • Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
partners, as necessary

  • Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts, including
driving sales and achieving individual and team goals

  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve
productive functions

  • Ensures all daily tasks are completed without negatively impacting service of Coach standards

Competencies required:

  • Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.

  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external
customers. Gets firsthand customer information and uses it for improvements in products and services. Acts

with customers in mind. Establishes and maintains effective relationships with customers and gains their

trust and respect.

  • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

  • Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can

diffuse even high-tension situations comfortably.

  • Learning on

The Fly:
Learns quickly when facing new problems. A relentless and versatile learner. Open to

change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find

solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of

anything.

  • Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything
before finishing, especially in the face of resistance or setbacks.

  • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish

things before moving on. Can comfortably handle risk and uncertainty.

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad
knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of

possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in
his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for

their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

  • Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete,
and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to

people problems on any person or situation (not including direct reports) quickly and directly; is not afraid

to take negative action when necessary.

Additional Requirements:

  • Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a
luxury retail service environment. Possesses current knowledge of fashion trends and competition in the

marketplace.

  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills (including the ability to use
iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release

sheets.

  • Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are

required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up

to 50 pounds to process product shipment/transfers

Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible

schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the

day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive

list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we

pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,

promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's

qualifications as they relate to the requirements of the position under consideration. These decisions are made

without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,

creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,

or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at