Regional Operations Leader

4 weeks ago

Belleville, Ontario, Canada H&R Block Full time

Position Overview:

Reporting directly to the Regional Director, you will oversee the entire district, motivating and guiding our team of Associates while driving the operational success of the District.

With a strong focus on market dynamics, you will create tailored strategies to attract new clientele, boost revenue, and enhance customer satisfaction.

Furthermore, you will play a pivotal role in shaping the future of our organization by mentoring and developing a team of outstanding Associates, ensuring their ongoing growth and achievement.

Responsibilities:

Inspire and lead your district, managing daily operations and steering your team towards exceptional performance. Develop and execute district-specific strategies to foster client growth, increase revenue, and improve the overall customer experience. Efficiently manage annual budgets and optimize workforce allocation to maximize productivity. Organize and lead local business development initiatives that attract new clients and enhance our brand visibility. Recruit, interview, train, and mentor a skilled team of seasonal and off-season Associates. Contribute to strategic analyses of our retail footprint, making informed decisions regarding operational locations. Address and resolve client issues promptly, ensuring compliance with standard operating procedures. Stay informed about competitive activities, providing strategic insights to maintain our market advantage.

Essential Qualifications:

A Bachelor's degree in Business or a related discipline, or a combination of relevant education and experience. A minimum of 5 years of experience in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success. Outstanding interpersonal and communication skills in English, enabling you to connect with stakeholders at all levels. Proven ability to manage multiple priorities while achieving exceptional results under tight deadlines. Strong analytical skills with a natural talent for developing innovative solutions to challenges. Willingness to adapt to irregular schedules and the ability to travel up to 50% during peak seasons. A valid driver's license, reliable transportation, and current vehicle insurance are required.

Benefits:

At H&R Block, we are committed to providing our Associates with a supportive environment where they can thrive, enhance their skills, and reach their full potential.

As a District Manager, you will benefit from:

A competitive compensation package, including salary and performance bonuses. A comprehensive benefits package, featuring health and wellness spending accounts to support your well-being. Opportunities to participate in our employer-matching Registered Retirement Savings Plan to help you prepare for retirement. Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family. Eligibility to join our Employee Stock Purchase Plan after one year of employment, allowing you to become a valued shareholder in our company.

If you are passionate about delivering exceptional customer service and possess the skills and qualifications for this opportunity, we encourage you to consider this role.

H&R Block values a diverse workplace where individual differences are recognized, appreciated, and respected. Candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only candidates selected for interviews will be contacted. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

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