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Optical Store Leader
2 months ago
About Us
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company is driven by a team of over 180,000 dedicated employees in 150 countries, who are passionate about creating innovative designs and exceptional quality products.
Job Summary
The Store Manager is a key leader within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities
- Customer Service
Ensure the LensCrafters team provides exceptional customer service, meeting the highest standards of quality and satisfaction.
Team DevelopmentProvide training and coaching to the team, leveraging company-provided programs to enhance their skills and knowledge.
Performance AnalysisAnalyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Training Saturation, and others.
Talent AcquisitionAttract and hire a highly engaged team to ensure the store has the right people in the right place at the right time.
Doctor PartnershipPartner with the Doctor of Optometry to elevate the customer and patient experience, driving store KPIs and improving overall performance.
Store OperationsTake pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly, ensuring the best customer and patient experience.
Safety and ComplianceEnsure all company-approved safety programs are implemented and maintained consistently, maintaining a safe and FUN working environment.
Requirements
- Education
High School graduate or equivalent.
Experience4+ years of management/supervisory experience.
Knowledge and SkillsComprehensive knowledge of operations, processes, and business implications. Strong influencing and negotiating skills, team building and management skills, knowledge of current optical theory and merchandise, strong communicator and listener, and basic math skills.
Preferred QualificationsCollege degree or equivalent, state licensure (if applicable) and/or ABO Certification in non-licensed states, LensCrafters Final Inspector Certification, LensCrafters Quality, Fitting and Adjusting Program, previous experience in customer service and retail, knowledge of current store merchandise, and high level of business acumen.
