Regional Operations Leader

4 weeks ago

Belleville, Ontario, Canada H&R Block Full time

The Role:

Reporting directly to the Regional Director, you will oversee the entire district, motivating and guiding our team of Associates while driving the operational success of the District.

With a strong focus on market dynamics, you will create tailored strategies to attract new clientele, enhance revenue streams, and significantly improve client satisfaction.

Furthermore, you will play a crucial role in shaping the future of our organization by mentoring and developing a team of outstanding Associates, ensuring their ongoing growth and achievement.

Responsibilities:

Inspire and lead your district, managing daily operations and steering your team towards exceptional performance. Develop and execute district-specific strategies aimed at client acquisition, revenue enhancement, and an improved client experience. Effectively manage annual budgets and optimize workforce allocation to maximize efficiency and productivity. Organize and lead local business development initiatives that engage potential clients and elevate our brand presence. Recruit, interview, train, and mentor a skilled team of seasonal and off-season Associates. Contribute to strategic analysis of our retail footprint, making informed decisions about office placements. Address and resolve client issues promptly, ensuring compliance with standard operating procedures. Stay informed about competitive activities, providing strategic insights to maintain our market advantage.

Essential Qualifications:

A Bachelor's degree in Business or a related discipline, or an equivalent combination of education and experience. A minimum of 5 years of experience in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success. Outstanding interpersonal and English communication skills, enabling you to connect with stakeholders at all levels. Ability to juggle multiple priorities while achieving exceptional results under tight deadlines. A keen problem solver with an analytical approach and a natural talent for generating innovative solutions. Willingness to accommodate irregular schedules and the ability to travel up to 50% during peak seasons. A valid driver's license, reliable vehicle, and current vehicle insurance are required.

Benefits:

At H&R Block, we pride ourselves on providing our Associates with a supportive environment where they can thrive, enhance their skills, and realize their full potential.

As a District Manager, you will benefit from:

A competitive compensation package, including salary and bonus opportunities. A comprehensive benefits package, including a health/wellness spending account to support your well-being. Participation in our employer-matching Registered Retirement Savings Plan, assisting you in planning for your future. Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family. Eligibility to enroll in our Employee Stock Purchase Plan after one year of employment, allowing you to become a valued shareholder in our company.

If you are passionate about delivering exceptional customer service and possess the skills and qualifications required for this role, we encourage you to consider this opportunity.

H&R Block is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only those selected for an interview will be contacted. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

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