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Regional Operations Leader

3 months ago

Belleville, Ontario, Canada H&R Block Full time

Position Overview:

As a pivotal member of our leadership team, you will report directly to the Regional Director, taking command of the entire district and motivating our team of Associates to achieve excellence in operational execution.

Your strategic insight into market dynamics will enable you to formulate district-specific initiatives aimed at attracting new clientele, driving revenue growth, and enhancing overall client satisfaction.

Furthermore, you will play a crucial role in shaping the future of our organization by mentoring and developing a high-performing team of Associates, ensuring their ongoing success and professional growth.

Responsibilities:

Inspire and lead your district, managing daily operations and steering your team towards exceptional performance. Develop and execute tailored plans to foster client growth, boost revenue, and improve the client experience. Efficiently manage annual budgets and optimize workforce allocation to enhance productivity. Organize and lead local business development initiatives that attract new clients and strengthen our brand presence. Recruit, interview, train, and mentor a skilled team of seasonal and off-season Associates. Contribute to strategic analysis of our retail footprint, making informed decisions regarding operational locations. Address and resolve client incidents promptly, ensuring compliance with standard operating procedures. Stay informed about competitive activities and provide strategic insights to maintain our market advantage.

Essential Qualifications:

Bachelor's degree in Business or a related discipline, or equivalent combination of education and experience. Minimum of 5 years in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success. Outstanding interpersonal and communication skills, both verbal and written, enabling effective engagement with stakeholders at all levels. Proven ability to manage multiple priorities while delivering exceptional results under tight deadlines. Strong analytical skills with a knack for innovative problem-solving. Willingness to adapt to irregular schedules and travel up to 50% during peak seasons. Valid driver's license, reliable vehicle, and current vehicle insurance are required.

Benefits:

At H&R Block, we are dedicated to creating an inspiring environment where our Associates can thrive, develop their skills, and reach their full potential.

As a District Manager, you will benefit from:

A competitive compensation package, including salary and bonus opportunities. A comprehensive benefits package, featuring health and wellness spending accounts to support your well-being. Participation in our employer-matching Registered Retirement Savings Plan to assist in your retirement planning. Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family. Eligibility to enroll in our Employee Stock Purchase Plan after one year of service, allowing you to become a valued shareholder in our company.

If you are passionate about delivering exceptional customer service and possess the skills and qualifications for this opportunity, we encourage you to submit your resume for consideration. H&R Block values diversity and fosters a workplace where individual differences are recognized and respected. Candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only selected candidates will be contacted for interviews. Accommodations are available upon request for candidates participating in the recruitment and selection process.