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Front Desk Hotel Representative

2 months ago

Whitehorse, Yukon, Canada Skky Hotel Inc. Full time
Job Title: Front Desk Hotel Clerk

We are seeking a skilled and detail-oriented Front Desk Hotel Clerk to join our team at Skky Hotel Inc.

Job Summary

The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, guest information, and financial transactions.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, providing personalized support and attention.
  • Contact guests to deliver requested wake-up calls and provide general information about hotel services.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain attention to detail.
  • Physical ability to stand for extended periods and work under pressure.
  • Dependability, reliability, and a strong work ethic.
Working Conditions

The Front Desk Hotel Clerk will work in a fast-paced hotel environment, interacting with guests and staff on a regular basis. The ideal candidate will be able to work independently and as part of a team, maintaining a positive and professional attitude in all interactions.

What We Offer

Skky Hotel Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.