Security Officer

2 weeks ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time

Job Summary:

Great Canadian Entertainment is seeking a Part-time Security Officer to join our team at the Pickering Casino Resort. As a Security Officer, you will be responsible for ensuring the safety and security of our employees, guests, and facilities.

Key Responsibilities:

  • Monitor and respond to security incidents, including internal and external violations, unsafe conditions, and potential hazards.
  • Document and report incidents, preparing written and electronic statements as required.
  • Escort guests and employees, enforcing restricted access to unauthorized persons.
  • Observe transactions, slot drops, and chip fills, transferring items to Lost & Found as necessary.
  • Perform identification checks on guests under 30 years old.
  • Refer disputes to the Supervisor, Security.
  • Conduct regular patrols of the interior and exterior of the property, as assigned.
  • Perform crowd control as directed.
  • Attend to first aid incidents.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.
  • Assist the Supervisor, Security with enrolling guests in the Self-Exclusion program.

Requirements:

  • 2+ years of experience in a customer service/public service role or in the service industry.
  • High school diploma or equivalent required, post-secondary education in a related field an asset.
  • Previous experience or training in security an asset.
  • Computer literacy in MS Office.
  • Able to organize data with great accuracy.
  • Knowledge of privacy legislation an asset.
  • Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this.
  • A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Ability to multi-task and prioritize.
  • Ability to follow rules, regulations, policies, and procedures at all times.
  • The ability to maintain tact and composure during high-stress situations.
  • Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.
  • Excellent problem-solving and conflict resolution capabilities.
  • Candidates must be ready and willing to work a flexible schedule, including overnight, weekends, and holidays.

Training/Licenses/Certification Requirements:

  • A valid Class G driver's license with a clear driving record is also required.
  • A current First Aid/CPR certification.
  • Ability to successfully obtain Smart Serve certification.
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

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