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Technical Support Specialist

3 months ago

Kamloops, British Columbia, Canada I.T. ISIN Solutions Full time

Position Overview

The IT Help Desk Technician plays a crucial role in delivering assistance to clients and managing client networks under the supervision of the Senior Technician. This position is temporary and full-time, with the potential for transition to a permanent role for the right candidate. The role requires on-site presence and operates during standard business hours.

Role Responsibilities

We are seeking Support Technicians who possess strong networking capabilities and a background in customer service. As a technician, your ability to communicate effectively and your knowledge of computer systems, servers, and software are essential. Reliability, independent troubleshooting skills, and a commitment to comprehensive documentation are key attributes we value. Our organization upholds high ethical standards, and we believe that personal integrity positively influences our workplace and client interactions. Candidates should demonstrate adaptability, self-motivation, and the ability to manage multiple tasks efficiently in a dynamic environment.

Key Duties

  • Collecting pertinent information regarding client issues
  • Identifying, investigating, documenting, and resolving software and hardware network challenges
  • Communicating effectively with both end users and technical teams
  • Resolving a significant portion of client issues prior to escalation
  • Conducting server maintenance and troubleshooting
  • Providing basic client support including DHCP reservations, GPO creation, security groups, user account creation, and email troubleshooting
  • Onboarding client workstations, servers, and printers (including documentation creation, setup, and domain transitions)
  • Installing, configuring, operating, and maintaining computer hardware, network devices, and software applications

Required Skills and Knowledge

  • Experience with ticketing systems (e.g., HaloPSA, Autotask, Connectwise)
  • Ability to quickly learn and adapt to new software and programs
  • Methodical and innovative troubleshooting abilities
  • Comfortable in a fast-paced environment with tight deadlines
  • Team-oriented with excellent communication capabilities
  • Strong writing and research skills
  • High level of common sense and adaptability to thrive in a growth-oriented environment

Qualifications

  • Diploma in Computer Science, Networking, or Systems Administration with a solid understanding of networking, IT systems, security, servers, and firewalls
  • At least two years of relevant experience in a customer service or IT-related role
  • Alternatively, an equivalent combination of education, training, and experience
  • Additional certifications such as Microsoft MOS, MCITP, CISCO CCENT or CCNA, CompTIA A+, Network+, Server+ are preferred

Language Requirement: English