IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Job Summary:
We are seeking an IT Support Specialist to join our team at Kruger Inc. The successful candidate will provide on-site and remote support to users, ensuring the proper functioning of computer equipment and services supporting our operations.
Key Responsibilities:
- Provide technical support to users, troubleshooting and resolving issues with computer equipment and services.
- Work with the IT Site Coordinator and other departments to implement a successful IT plan.
- Assist in the implementation of the IT plan and train individuals who will need to use it.
- Diagnose issues with computers and other technologies.
- Assist the IT Site Coordinator with patching and vulnerability remediation.
- Maintain the knowledge base in the ITSM.
- Foster a customer-centric culture and resolve customer issues.
- Accept and act on customer feedback to improve our products and services.
- Prioritize multiple-concurrent tasks and demands.
Requirements:
- Diploma in a recognized post-secondary program in computer technology.
- IT related certifications and/or Project Management are an asset.
- Minimum three (3) years' experience in support-related experience dealing with customers.
- Experience diagnosing, troubleshooting and repairing technical issues.
- Experience communicating with and working with third-party vendor support.
- Familiarity with technical support tools, techniques, and IT services technology.
- Excellent level knowledge and hands-on experience with desktop equipment, Windows 2012 Server and above, Windows 7 and above, Office 2013 and above including 365, Active Directory.
- Basic Working knowledge on network technologies (LAN, WAN, WiFi, DNS, TCP/IP, SNMP, DHCP).
Skills and Abilities:
- Ability to understand and navigate in multiple different technologies.
- Ability to interact with technical and non-technical people.
- Solution-driven with an excellent customer focus and able to adapt quickly to change in business priorities.
- Good analytical/problem solving skills.
- Having organizational skills combined with the ability to prioritize multiple-concurrent tasks and demands.
Language:
Excellent interpersonal skills combined with strong spoken and written communication skills in English.
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