Technical Support Specialist

3 weeks ago


Kamloops, British Columbia, Canada Kruger Inc. Full time

POSITION OVERVIEW

As a key member of the IT team at Kruger Inc., the IT Technician plays a vital role in ensuring the smooth operation of our computer systems and services. Reporting to the IT Site Coordinator, this position provides on-site and remote support to users, ensuring the proper functioning of equipment and services supporting our operations.

RESPONSIBILITIES & ACCOUNTABILITIES

Our ideal candidate will work with the IT Site Coordinator and other departments to implement a successful IT plan, assist in its implementation, and train individuals who will need to use it. They will diagnose issues when computers or other technologies are not working as they should and assist the IT Site Coordinator with multiple internal and external tasks, including patching and vulnerability remediation.

SKILLS AND QUALIFICATIONS

The successful candidate will possess a diploma in a recognized post-secondary program in computer technology and have a minimum of three years' experience in support-related roles, dealing with customers in a technical support environment. They will have experience diagnosing, troubleshooting, and repairing technical issues, communicating with and working with third-party vendor support, and familiarity with technical support tools, techniques, and IT services technology.

LANGUAGE

Excellent interpersonal skills combined with strong spoken and written communication skills in English are essential for this role.



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