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HRdirect Benefits Consultant

2 months ago

Montreal, Quebec, Canada Intact Financial Corporation Full time
JOB OVERVIEW

At Intact Financial Corporation, our workforce is central to our mission: empowering individuals, organizations, and communities to thrive during prosperous times and remain resilient during challenges. By becoming part of our organization, you will contribute to this mission alongside a dedicated group of professionals. We value your individuality and are committed to supporting your growth through various tools, opportunities, and flexibility, which forms the essence of our employee promise.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration. Explore how you can influence the future, succeed as a collective, and advance your career with us.

Role Summary

We are seeking a HRdirect Benefits Consultant to enhance our expanding HRdirect Service Center team. This newly established position will serve as the primary contact for addressing inquiries from our employees and managers regarding all aspects of Intact's Group Benefits. For more intricate questions, you will work in tandem with internal and external service providers to resolve issues and ensure client satisfaction. You will have access to guidelines, a knowledge base, policies, and procedures to assist you in addressing benefits-related inquiries.

Key Responsibilities:
  1. Evaluate, resolve, and manage various inquiries related to benefits from employees and managers, utilizing best practices and our knowledge base.
  2. Collaborate with internal teams and external service providers to address complex issues and guarantee client satisfaction.
  3. Document all interactions and the steps taken to reach resolutions.
  4. Contribute to maintaining the accuracy of the benefits section of our knowledge base.
  5. Work with various teams to identify suitable solutions for benefits-related inquiries.
  6. Ensure consistent and precise responses while recommending enhancements.
  7. Participate in various team projects on an as-needed basis.
Qualifications:
  1. Educational background in human resources, administration, or related experience.
  2. Strong client service and interpersonal skills.
  3. Demonstrated initiative, sound judgment, and independence.
  4. Ability to adapt swiftly in a dynamic environment.
  5. Familiarity with Workday is a plus.
  6. Experience in benefits management is advantageous.
  7. High attention to detail and accuracy.
  8. Known for teamwork and collaboration.
  9. Excellent verbal and written communication skills.
  10. Bilingual proficiency in French and English is essential for regular interaction with colleagues nationwide.
  11. Positive demeanor, self-sufficiency, and a strong ethical compass.
Benefits Offered

Working with us means you will be empowered to excel every day. Here are some of the benefits you can expect as a permanent member of our team:

  1. A rewards program that acknowledges your achievements.
  2. An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  3. A comprehensive pension and benefits package, including access to virtual healthcare.
  4. Flexible work arrangements.
  5. The option to purchase up to 5 additional days off each year.
  6. An annual wellness account promoting an active and healthy lifestyle.
  7. Access to resources supporting physical and mental well-being, embracing change, and connecting with colleagues.
  8. A dynamic learning environment featuring learning journeys, interactive online content, and inspiring programs.
  9. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  10. Supportive leaders and colleagues who will encourage your growth.
  11. A Community Impact program, recognizing that your passions contribute to your uniqueness and community involvement should reflect that.