HR Benefits Consultant
1 week ago
At Intact Financial Corporation, we're seeking a skilled HR Benefits Consultant to join our HRdirect Service Center team on a 6-month contract.
This newly created role will serve as the first point of contact for employees and managers to answer questions related to Intact's Group Benefits. For more complex inquiries, you'll collaborate with internal and third-party service providers to resolve issues and ensure client satisfaction.
Key Responsibilities:
- Analyze and resolve benefit-related inquiries from employees and managers based on best practices and our knowledge base.
- Collaborate with internal teams and third-party service providers to resolve complex issues and ensure client satisfaction.
- Log all calls and document the steps leading to resolution.
- Participate in keeping the benefits portion of our knowledge base up to date.
- Collaborate with different teams to find solutions for benefits-related questions.
- Ensure consistent and accurate responses and recommend improvements.
- Participate in various team projects on an ad hoc basis.
Requirements:
- Education in human resources, administration, or similar experience.
- Strong client/customer service and interpersonal skills.
- Demonstrates initiative, good judgment, and autonomy.
- Capacity to adapt rapidly in an ever-changing environment.
- Good understanding of Workday - an asset.
- Experience in benefits management - an asset.
- High level of attention to detail and accuracy.
- Known for teamwork and collaboration.
- Positive attitude, autonomy, and strong sense of ethics.
- Proven verbal and written communication skills.
- Bilingualism in French and English required.
What We Offer:
- Inspiring leaders and colleagues who will lift you up and help you grow.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different.
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