Restaurant Operations Manager
1 month ago
Job Summary
The Front of House Manager at Boston Pizza International Inc is responsible for leading the Front of House team to deliver exceptional customer experiences. This includes managing daily operations, training and development, staffing, scheduling, and performance management of team members.
Key Responsibilities
- Lead the Front of House team to achieve exceptional customer satisfaction and loyalty.
- Manage and execute all aspects of Front of House operations, including recruitment, training, performance management, and recognition.
- Develop and maintain a positive and fun company culture that promotes teamwork and employee engagement.
- Manage controllable costs, including food, beverage, labor, and quality control.
- Ensure operational and occupational health and safety standards are in place and adhered to.
- Measure and evaluate service standards using various feedback tools to develop and implement plans for continuous service improvement.
Requirements
- Canadian restaurant experience required.
- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills – able to direct, coach, and supervise a team.
- Customer service skills – able to exceed guest expectations.
- A positive and team-oriented attitude.
- Ability to work with minimal supervision and have a strong initiative.
- Ability to multi-task in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
- A dynamic and fast-paced work environment.
- Opportunities for professional development and growth.
- A competitive compensation package.
- A fun and supportive team environment.
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