Transformational Change Leader

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

The primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements.

Key Responsibilities
  • Lead and manage portfolio and change delivery for the BCS, including management of the Project Managers and Business Analyst team globally.
  • Oversee and guide BCS projects to successful completion and integrate new products / businesses into the BCS platform.
  • Lead reviews of BCS processes and functional infrastructures, resulting in re-design/improvement of the identified process(es) / function(s) through identification of innovative improvement opportunities.
  • Participate in business unit and functional unit driven initiatives as required.
Initiative Management
  • Oversee and guide BCS projects by providing subject matter expertise with a view to successful project execution.
  • Escalate roadblocks to BCS management as required.
  • Participate as required in business unit sponsored projects that impact BCS.
  • Coordinate, facilitate or participate in the development of operational procedures for new businesses and products.
  • Identify process improvement / reengineering opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, outsourcing, standardization, etc.
  • Lead / conduct functional reviews primarily focused on productivity improvements as required by individual projects or as requested by BCS management.
  • Ensure effective execution of analysis and requirements gathering by team members.
  • Assist with Planning and budgeting for Change Delivery group involvement in initiatives.
  • Provide input to Business Architecture decisions and process.
Management of Project Resources
  • Develop and mentor a high-performing team capable of driving change initiatives and delivering tangible results.
  • Manage a global Change Delivery team aligned with the various BCS operational pillars (Settlements and Clearing Services, Client and Data Management, Market Business Services, Funding and Lending, Regulatory and Risk).
  • Add talented PM's and BA's with relevant SME expertise to the team as project demand dictates, maintaining appropriate mix of FTE and contractors.
  • Manage capacity of critical skill sets in order to meet departmental objectives.
  • Develop skills and competencies of staff by utilizing training programs pertaining to requirements gathering, use case preparation, UAT activities and the RBC Project Management Framework.
  • Assign staff to initiatives.
  • Provide direction to staff.
  • Represent Change Delivery in joint BCS / WM / QTS committees.
  • Ensure monthly recovery of staff time via MIS or similar tools.
Relationship Management
  • Partner with Heads of all BCS operational pillars and leadership team to ensure successful execution of portfolio.
  • In conjunction with BCS management, liaise with businesses on BCS initiatives and BU initiatives that impact BCS.
Portfolio & Change Delivery
  • Develop and articulate a comprehensive strategy for change delivery in alignment with the overall business objectives and market trends.
  • Evolving and facilitating BCS's work intake, demand management and work prioritization process.
  • Collaborate closely with senior management, technology teams, operations staff, and external partners to gain buy-in and support for change initiatives that will enable BCS's strategic goals and transformation objectives.
  • Evolving and facilitating BCS's strategic initiative status reporting.
  • Create and maintain portfolio metrics supported by dashboard reporting.
  • Establish, implement, and maintain enterprise project management methodologies.
  • Provide portfolio management guidance and support to BCS sponsors, leaders, people managers and other team members.
  • Coach and prepare individual sponsors/leaders to lead change, and facilitate alignment of transformational/program objectives among the leaders.
  • Lead the creation of change plans and guide resources in work activities to achieve required results.
Requirements
  • Proven people leadership & development skills; ability to work effectively in a project team environment, demonstrated facilitation and leadership skills, strong listening and interview skills.
  • Ability to work in a federated type of environment.
  • Strong innovative, problem-solving and analytical skills; a self-starter capable of functioning in an autonomous manner.
  • Good organizational awareness of various Capital Markets Operations Functional units.
  • Knowledge of process and continuous improvement concepts and techniques.
  • Capacity and desire to learn and absorb new methodologies and techniques.
  • Previous experience in management positions desirable.
  • Corporate Governance, Operations and Technology background.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Flexible work/life balance options.

  • Transformational Change Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryThe primary objective of this role is to drive transformational change initiatives within the capital markets operations division of Royal Bank of Canada. This position is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements.Key ResponsibilitiesLead and manage...

  • Transformational Change Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryThe primary objective of this role is to drive transformational change initiatives within the capital markets operations division of Royal Bank of Canada. This position is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements.Key ResponsibilitiesLead and manage...

  • Transformational Change Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleThe Head of Change Delivery is a pivotal position within the Royal Bank of Canada's capital markets operations division. This role is responsible for driving transformational change initiatives that ensure the organization's operations remain agile and efficient.Key ResponsibilitiesDevelop and implement strategic change management plans to...

  • Transformational Change Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleThe Head of Change Delivery is a pivotal position within the Royal Bank of Canada's capital markets operations division. This role is responsible for driving transformational change initiatives that ensure the organization's operations remain agile and efficient.Key ResponsibilitiesDevelop and implement strategic change management plans to...

  • Transformational Change Leader

    3 weeks ago

    Old Toronto, Ontario, Canada RBC Full time

    Job SummaryThe primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • Transformational Change Leader

    3 weeks ago

    Old Toronto, Ontario, Canada RBC Full time

    Job SummaryThe primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • Transformation Leader

    3 weeks ago

    Toronto, Ontario, Canada Metrolinx Full time

    About the RoleWe are seeking a highly skilled Transformation Leader to join our team at Metrolinx. As a key member of our Operations Business Services Team, you will be responsible for leading and implementing transformation programs to drive business unit effectiveness, efficiency, and customer-centricity.Key ResponsibilitiesDevelop and execute a...

  • Transformation Leader

    3 weeks ago

    Toronto, Ontario, Canada Metrolinx Full time

    About the RoleWe are seeking a highly skilled Transformation Leader to join our team at Metrolinx. As a key member of our Operations Business Services Team, you will be responsible for leading and implementing transformation programs to drive business unit effectiveness, efficiency, and customer-centricity.Key ResponsibilitiesDevelop and execute a...

  • Transformational Change Lead

    3 weeks ago

    Toronto, Ontario, Canada Canadian Tire Corporation Full time

    About the RoleWe are seeking a highly skilled Change Management Specialist to join our team at Canadian Tire Corporation. As a key member of our organization, you will play a critical role in driving business transformation and ensuring a smooth transition for our employees.Key ResponsibilitiesLead aspects of planning, delivery, development, and execution of...

  • Transformational Change Lead

    3 weeks ago

    Toronto, Ontario, Canada Canadian Tire Corporation Full time

    About the RoleWe are seeking a highly skilled Change Management Specialist to join our team at Canadian Tire Corporation. As a key member of our organization, you will play a critical role in driving business transformation and ensuring a smooth transition for our employees.Key ResponsibilitiesLead aspects of planning, delivery, development, and execution of...

  • Transformational Change Leader

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    About the RoleThe Royal Bank of Canada is seeking a highly skilled and experienced Transformational Change Leader to join our team as the Head of Delivery Excellence. This is a unique opportunity to lead and manage transformational change initiatives within our Capital Markets Operations division.Key ResponsibilitiesInitiative Management:Oversee and guide...

  • Transformational Change Manager

    2 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Transformational Change ManagerJoin S.i. Systèmes as a Transformational Change Manager to support an enterprise-wide transformational program for a large banking client.About the RoleWe are seeking a seasoned Change Manager to lead the People and Deployment Readiness Workstream, integrating the efforts of change management, training, customer...

  • Transformational Change Manager

    2 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Transformational Change ManagerJoin S.i. Systèmes as a Transformational Change Manager to support an enterprise-wide transformational program for a large banking client.About the RoleWe are seeking a seasoned Change Manager to lead the People and Deployment Readiness Workstream, integrating the efforts of change management, training, customer...

  • Head of Transformational Change

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThe Head of Change Delivery will drive transformational change initiatives within the capital markets operations division of Royal Bank of Canada. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements.Key ResponsibilitiesOversee and guide BCS projects by...

  • Head of Transformational Change

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThe Head of Change Delivery will drive transformational change initiatives within the capital markets operations division of Royal Bank of Canada. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements.Key ResponsibilitiesOversee and guide BCS projects by...

  • Transformational Change Leader

    3 weeks ago

    Old Toronto, Ontario, Canada RBC Full time

    About the RoleWe are seeking a highly skilled and experienced Transformational Change Leader to join our team as the Head of Delivery Excellence. This is a pivotal role that will drive transformational change initiatives within our organization, ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • Transformational Change Leader

    3 weeks ago

    Old Toronto, Ontario, Canada RBC Full time

    About the RoleWe are seeking a highly skilled and experienced Transformational Change Leader to join our team as the Head of Delivery Excellence. This is a pivotal role that will drive transformational change initiatives within our organization, ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • **Transformational Change Leader

    2 weeks ago

    Old Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThe primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • **Transformational Change Leader

    2 weeks ago

    Old Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThe primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory...

  • Transformational Change Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryThe primary objective of the Head of Change Delivery in Business Client Services (BCS) at Royal Bank of Canada is to drive transformational change initiatives within the capital markets operations division.This role is pivotal in ensuring that our operations remain agile and responsive to the evolving needs of our clients.Key...