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Transformational Change Leader

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

About the Role

The Royal Bank of Canada is seeking a highly skilled and experienced Transformational Change Leader to join our team as the Head of Delivery Excellence. This is a unique opportunity to lead and manage transformational change initiatives within our Capital Markets Operations division.

Key Responsibilities

  • Initiative Management:
    • Oversee and guide business transformation projects by providing subject matter expertise and ensuring successful project execution.
    • Escalate roadblocks to senior management as required.
    • Participate in business unit-sponsored projects that impact Capital Markets Operations.
    • Coordinate, facilitate, or participate in the development of operational procedures for new businesses and products.
    • Identify process improvement and reengineering opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, outsourcing, standardization, etc.
    • Lead or conduct functional reviews primarily focused on productivity improvements as required by individual projects or as requested by senior management.
    • Ensure effective execution of analysis and requirements gathering by team members.
    • Assist with planning and budgeting for Change Delivery group involvement in initiatives.
    • Provide input to Business Architecture decisions and process.
  • Management of Project Resources:
    • Develop and mentor a high-performing team capable of driving change initiatives and delivering tangible results.
    • Manage a global Change Delivery team aligned with the various Capital Markets Operations functional units.
    • Add talented project managers and business analysts with relevant subject matter expertise to the team as project demand dictates, maintaining an appropriate mix of full-time employees and contractors.
    • Manage capacity of critical skill sets in order to meet departmental objectives.
    • Develop skills and competencies of staff by utilizing training programs pertaining to requirements gathering, use case preparation, UAT activities, and the RBC Project Management Framework.
    • Assign staff to initiatives.
    • Provide direction to staff.
    • Represent Change Delivery in joint Capital Markets Operations/WM/QTS committees.
    • Ensure monthly recovery of staff time via MIS or similar tools.
  • Relationship Management:
    • Partner with Heads of all Capital Markets Operations functional units and leadership team to ensure successful execution of portfolio.
    • In conjunction with senior management, liaise with businesses on Capital Markets Operations initiatives and business unit initiatives that impact Capital Markets Operations.
  • Portfolio & Change Delivery:
    • Develop and articulate a comprehensive strategy for change delivery in alignment with the overall business objectives and market trends.
    • Evolve and facilitate Capital Markets Operations' work intake, demand management, and work prioritization process.
    • Collaborate closely with senior management, technology teams, operations staff, and external partners to gain buy-in and support for change initiatives that will enable Capital Markets Operations' strategic goals and transformation objectives.
    • Evolve and facilitate Capital Markets Operations' strategic initiative status reporting.
    • Create and maintain portfolio metrics supported by dashboard reporting.
    • Establish, implement, and maintain enterprise project management methodologies.
    • Provide portfolio management guidance and support to Capital Markets Operations sponsors, leaders, people managers, and other team members.
    • Coach and prepare individual sponsors/leaders to lead change, and facilitate alignment of transformational/program objectives among the leaders.
    • Lead the creation of change plans and guide resources in work activities to achieve required results.

Requirements

  • Proven people leadership and development skills; ability to work effectively in a project team environment, demonstrated facilitation and leadership skills, strong listening and interview skills.
  • Ability to work in a federated type of environment.
  • Strong innovative, problem-solving, and analytical skills; a self-starter capable of functioning in an autonomous manner.
  • Good organizational awareness of various Capital Markets Operations functional units.
  • Knowledge of process and continuous improvement concepts and techniques.
  • Capacity and desire to learn and absorb new methodologies and techniques.
  • Previous experience in management positions desirable.
  • Corporate Governance, Operations, and Technology background.

About Us

The Royal Bank of Canada is a leading financial institution committed to enhancing the well-being of our clients and communities. We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

What We Offer

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Flexible work/life balance options.