Service Advisor

2 days ago


Kelowna, British Columbia, Canada Dawson Group Full time

About Dawson Group

Dawson Group is a well-established family-owned company that values its employees and the community. We are committed to providing an environment that supports growth and effectiveness.

Job Summary

We are seeking a skilled Service Advisor to join our team at our brand-new facility in Kelowna. As a Service Advisor, you will be a valued member of our team, working in a permanent, full-time position. You will report to the Manager of Service and be responsible for delivering outstanding customer service.

Key Responsibilities

  • Professionally greet customers and answer inquiries
  • Create repair estimates for authorization
  • Inform the Credit department if customer accounts are exceeded
  • Keep customers updated on the status and cost of repairs
  • Assist in the timekeeping of Technicians
  • Manage invoice payments and files
  • Open work orders, sublet POs on work orders, and contact customers for POs to close work orders
  • Process repair orders
  • Determine the type of warranty, period of limitations, warranty status, and cause of failure
  • Check on product coverage

Requirements

  • Minimum two years of administrative experience
  • Heavy truck industry and/or mechanical knowledge and experience is preferred
  • Strong written and verbal communication skills
  • Detail-oriented and able to work under pressure
  • Knowledge of basic computer applications
  • Previous OEM Service experience is an asset

Benefits

We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. We are committed to providing a safe and supportive work environment that allows our employees to grow and thrive.


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