Project Delivery Manager

5 days ago

Vancouver, British Columbia, Canada EightSix Network Full time

About the Role

We are seeking a highly skilled and experienced Project Delivery Lead to join our team at EightSix Network. As a Project Delivery Lead, you will be responsible for overseeing the successful delivery of technology projects, ensuring they are completed on time, within budget, and to the required quality standards.

Key Responsibilities

  • Collaborate with senior members of the client team to define project objectives, scope, and success criteria.
  • Develop and manage project plans, including timelines, milestones, and resource allocation.
  • Estimate and manage project budgets, ensuring they are aligned with project objectives.
  • Identify and mitigate potential risks and dependencies to ensure successful project delivery.
  • Define project governance structure and communication protocols.
  • Monitor project progress against established timelines, budgets, and quality standards.
  • Identify and resolve project issues, conflicts, and bottlenecks in a timely manner.
  • Track project expenses and manage budgets.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Team Leadership

  • Lead and motivate cross-functional project teams, fostering a collaborative and high-performing work environment.
  • Assign tasks and responsibilities to team members, ensuring alignment with project objectives and timelines.
  • Provide guidance, coaching, and support to team members.
  • Identify and resolve issues and conflicts within project teams.

Client Engagement

  • Serve as the primary point of contact for the project sponsors, providing regular updates on project status, risk, and issues.
  • Manage client expectations and ensure alignment with project objectives, deliverables, and budgets.
  • Facilitate productive meetings, workshops, and presentations.
  • Build and maintain strong relationships with internal and external parties to drive project success.

Quality Assurance

  • Ensure quality assurance processes and standards are in place to ensure project deliverables meet or exceed stakeholder expectations.
  • Conduct regular project reviews and retrospectives to identify lessons learned and areas for improvement.
  • Implement best practices, tools, and methodologies to optimize project delivery processes.
  • Foster a culture of continuous improvement and innovation within project teams.

Requirements

  • 8+ years of experience working directly with B2C and/or B2B systems/technology.
  • 5+ years of experience in business or customer relationship management or consulting services.
  • Experience leading and facilitating cross-functional project teams.
  • Experience navigating senior relationships both internal and external.
  • Experience in Health, Insurance, and/or Financial industries and environments.
  • Experience with Scaled Agile.
  • Ability to work collaboratively across multiple functions within the organization, and in a matrix reporting environment involving bargaining unit employees, exempt employees, contractors, and vendors.
  • A Lean Agile mindset and operate in an Enterprise Agile Framework (SAFe).
  • Excellent interpersonal, partnership, team building, and leadership skills.
  • Able to elicit needs, discern what is critical for success, and shape delivery scope to balance cost, time, and risk (both project and operational sustainment).
  • Effective Communication.
  • Managing Conflict.
  • Feedback.
  • Action Oriented.
  • Ensuring Accountability.
  • Organizational Savvy.
  • Problem Solving.
  • Multiple Demands and Time Management.

Preferred Experience

  • Coaching and mentoring IT professionals, designing and implementing complex systems, products, software, and/or solutions, and implementing a technology strategy.

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