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Manager, Payments Resiliency, Global Transaction Banking
2 months ago
We are seeking a highly skilled Manager, Payments Resiliency to join our Global Transaction Banking team. As a key member of our team, you will be responsible for supporting and executing a global payments resiliency framework, focused on documenting and testing preventative measures as well as executing effective recovery strategies and tactics in the event of a payment systems outage.
Key Responsibilities- Support the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
- Optimize resilient operational processes and drives end-to-end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
- Support the implementation of critical enhancements to the people, process, and technologies to optimize business, operations, and technology resiliency of our payment systems and services.
- Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking, and Compliance to ensure successful implementation of target state processes.
- Support documentation of operational capabilities and target state processes based on the overall transformation and resiliency vision, input from SMEs, and senior leadership.
- Leverage change leaders to rollout operational change activities associated with the Global payments ecosystem (domestic and cross-border payments in each country).
- Support the workstreams in the payments resiliency framework backlog, providing delivery of backlog items and the ongoing testing and refinement to optimize and enhance payments resiliency framework.
- Provide operationally focused support and execution to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.
- Create an environment in which his/her team pursues effective and efficient operations of your respective areas while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
- Bachelor's degree in Business, Engineering, Computer Science, or equivalent.
- 3+ years of experience in operations management or related experience.
- Proven knowledge of the high-value payments domain, including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
- Solid knowledge of the domestic low-value payments domain, including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks in production and under development.
- An Agile mindset with a focus on delivering business value associated with operations transformation.
- Experience in related Payments operations or other areas of capital markets, including FX, reconciliation, settlement.
- Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
- Strong analytical skills, results orientation, and data-driven approach in decision making (via KPIs and metrics).
- Proven collaboration and presentation skills with a broad audience of stakeholders.
- Familiar with operational process design, understanding lean methodologies to create end-to-end process improvements.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
Please note that this role holds the option to work from either our Scarborough location or Toronto downtown office. This position is currently a Hybrid role, with the expectation that you will work two to three days a week in the office. Please note that this is subject to change based on the needs of the business.
