Senior Manager, Global Transaction Banking

1 month ago


Old Toronto, Ontario, Canada Women in Payments Full time
Job Title: Manager, Banking Customer Service

Women in Payments is seeking a highly skilled and experienced Manager, Banking Customer Service to join our team. As a key member of our Global Transaction Banking team, you will be responsible for leading change management initiatives and ensuring smooth transitions for clients migrating to our global platform.

Key Responsibilities:
  • Develop and implement change management strategies to ensure successful client transitions
  • Collaborate with internal teams to standardize communication and training materials across regions
  • Ensure all stakeholders are well-equipped to support the transition process
  • Coordinate training programs for internal stakeholders and assess the impact of client transitions on internal teams and clients
  • Track and report on key change management metrics, including communication effectiveness, training uptake, and client adoption rates
Requirements:
  • 5+ years of experience in change management, project management, or related roles within financial services
  • Proven experience in leading change management initiatives
  • Excellent project management and organizational skills, with the ability to drive complex initiatives to successful outcomes
  • Ability to develop and implement strategic plans and change management processes
  • Bachelor's degree in business, marketing, or related field
  • Bilingual: English and Spanish
What We Offer:
  • A dynamic and fast-paced work environment
  • The opportunity to work with a talented team of professionals
  • A competitive salary and benefits package


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