Store Operations Leader

4 weeks ago

SaintBrunodeMontarville, Quebec, Canada Bath & Body Works Full time

At Bath & Body Works, we believe in fostering a culture where everyone feels valued and included. Our commitment to diversity, equity, and inclusion is at the heart of our mission to provide exceptional fragrances and experiences to our customers. We strive to recruit, retain, and promote diverse talent that reflects the communities we serve, ensuring that our workplace is as vibrant as the world around us.

We invite you to become a part of our team, where we prioritize our associates' growth through competitive pay, comprehensive benefits, and opportunities for professional development. As a leader in our stores, you will play a crucial role in shaping the experience of our customers and associates alike.

Key Responsibilities

  • Attract, hire, mentor, and retain top talent, including the leadership team within the store.
  • Provide training and coaching to enhance the performance and sales capabilities of all team members.
  • Lead and motivate all associates to achieve high performance and meet established goals.
  • Set clear expectations and hold team members accountable for their performance and results.
  • Build a loyal customer base through engagement, conversion, and effective communication.
  • Manage payroll targets by ensuring optimal sales floor coverage and maintaining a focus on sales.
  • Implement and uphold merchandising strategies to enhance business performance and bring our product stories to life.
  • Maintain a consistent focus on delivering emotionally engaging customer experiences.
  • Execute company sales strategies effectively.
  • Collaborate with the sales leadership team to support action plans that drive results and ensure operational excellence.
  • Adhere to company policies and procedures.
  • Incorporate asset protection and safety protocols into daily operations.

Bath & Body Works offers a competitive compensation and benefits package to eligible associates, including merchandise discounts, mental health and well-being programs, various health coverage options, and flexible savings plans. We also provide flexible scheduling and opportunities for paid time off.

Qualifications

  • Demonstrated experience in delivering outstanding customer service, preferably in a retail setting.
  • Minimum of 2 years of experience managing teams in a customer-centric environment with a proven record of success.
  • Strong passion for attracting, developing, and retaining diverse and dynamic teams.

Education:

  • High School Diploma or GED Certificate.

Core Competencies

  • Lead with Curiosity & Humility.
  • Build High-Performing Teams for Today & Tomorrow.
  • Influence & Inspire with Vision & Purpose.
  • Observe, Engage & Connect.
  • Strive for Operational Excellence.
  • Deliver Business Results.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other legally protected status. We are committed to providing reasonable accommodations for associates and job applicants with disabilities.

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