Front Desk Associate

1 week ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Reception Associate to join our team at OpenRoad Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling phone calls, and performing administrative tasks.

Key Responsibilities
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
  • Perform clerical duties and accounting duties as assigned by Management.
  • Answer the phone and determine the nature of the phone call
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
  • Add and update customer information in CRMs
  • Stay up to date on procedural changes for each dealership.
  • Providing highest level of customer service to ensure satisfaction and retention.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.
Requirements
  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail oriented.
  • Demonstrated computer skills – MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.
  • Professional and confident attitude, strong time management skills.
  • A second language is ideal or preferred.
  • Completed high school education, or equivalent work experience.

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