Operations Analyst

7 days ago

Winnipeg, Manitoba, Canada CB Canada Full time

Job Summary

We are seeking a highly skilled Customer Service Data Analyst to join our team at CB Canada. As a key member of our Customer Service team, you will be responsible for analyzing customer service data to support and execute on team strategies, customer forecasts, and usage. You will also prepare key performance indicators, presentations, and reports to identify risks and opportunities for our business.

Key Responsibilities

  • Provide bi-weekly high-level RMA (return material authorization) reports to the Supervisor and Customer Service Manager, with occasional spot checking of those under $500.
  • Analyze profitability files to identify opportunities for growth and recommend strategies to the team.
  • Prepare weekly reports for the team to review and evaluate contract/quote awards win/loss rates.
  • Participate in major projects or programs as needed.
  • Provide new customer listings for review, outlining bus contract requirements and validating new customer team assignments.
  • Analyze customer analytics on revenue performance to budget/forecasts and program revenue to assist in adjusting revenue strategies for sales growth.
  • Provide analytics and recommendations to establish and maintain an effective customer strategy and visiting schedules.
  • Identify competitor cross-reference opportunities, Kinetik Alternate, and SVP opportunities to execute on customer strategy.
  • Provide analytics with recommendations to assist the team in determining inventory investment strategy on contract award and performance.

Requirements

  • Post-secondary education in a related discipline and/or equivalent experience.
  • Advanced computer skills with a strong knowledge of Microsoft Excel and PowerPoint.
  • Experience in complex data gathering, data mining, and analysis with high attention to detail and accuracy.
  • Strong planning, organizational, analytical, strategic, and presentation skills.
  • Ability to converse in a professional manner in both written and verbal communication.
  • Acquired and maintained knowledge of existing bus and coach equipment.
  • Demonstrated ability to multitask, effectively prioritize, and work efficiently in a high-demanding fast-paced work environment.
  • Basic knowledge of the transit industry and vehicle systems would be considered an asset.
  • Experience of Oracle systems and processes would be considered an asset.

Why Work with Us

  • Competitive wages and a comprehensive benefits package.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events, and tournaments.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

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