Lead Operations Analyst

4 weeks ago

Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time

Position Overview:

The Senior Operations Analyst plays a crucial role in conducting intricate evaluations concerning operational activities that influence costs associated with physical damage claims and the utilization of organizational resources. Utilizing financial, statistical, and business-centric methodologies, you will analyze trends, predict future expenses, and address business challenges. This role involves spearheading the planning and execution of business studies aimed at resolving multifaceted business issues and presenting actionable solutions for the enhancement of reporting or analytical products, processes, and services.

As a key contributor to the Operations division, you will lead and collaborate with various operational lines of business, ensuring the highest standards of analytical excellence are maintained.

Your responsibilities will encompass the creation and upkeep of both short-term and long-term corporate and operational metrics, along with conducting complex analyses pertinent to multiple operational sectors.

This position is often integral to project teams striving to meet project and corporate strategic objectives, potentially assuming a leadership role while overseeing the contributions of other analysts and project resources from diverse backgrounds.

Key Responsibilities:
  • Formulate solutions for intricate business challenges through comprehensive business analysis, root cause investigations, cost-benefit assessments, and feasibility studies.
  • Coordinate and implement data collection and analysis across various operational sectors (claims, adjusting, estimating, fraud prevention, salvage, customer service, driver testing, vehicle repair, broker support) by leveraging multiple data sources to uncover trends, risks, and opportunities.
  • Craft clear and concise reports and presentations that summarize findings and recommendations for senior directors within the Operations division and other key stakeholders in the senior leadership team.
  • Guide the development of business requirements and specifications for system or product modifications and enhancements.
  • Conduct workload and workforce forecasting to ensure alignment with customer demands and resource availability.
  • Assist in the formulation of business cases of varying sizes by providing specialized knowledge, conducting cost-benefit analyses, and evaluating RFP responses.
  • Design sophisticated analyses that align with operational improvement objectives at the directorate, division, or corporate level.
  • Engage in divisional, directorate, or departmental projects such as capacity modeling, key performance indicators, policy assessments, cross-jurisdictional studies, software upgrades, and legislative modifications.
  • Represent operational and analytical perspectives to vendors, other jurisdictions, and law enforcement agencies.
  • Develop business cases and design RFPs for systems and tools that facilitate operational advancements across various business lines; participate in RFP evaluations and negotiate service level agreements.
  • Lead business leaders towards the adoption of innovative analytics and business intelligence tools, such as dashboards and KPIs, to enhance operational efficiency, productivity, quality, and customer service.
  • Establish line of business metrics with an enterprise-wide perspective and conduct analyses relevant to the organization as a whole.
  • Engage with leadership to pinpoint areas where analysis and exploration can enhance metric development, utilizing new techniques or technologies.
  • Review corporate and team objectives to ensure alignment with work outcomes.
  • Assist in identifying training and development needs for staff to meet organizational objectives.
  • Keep leadership and management apprised of potential complex or sensitive customer issues, escalating as necessary.
Qualifications:
  • Certificate or diploma in Business Analysis or a related field.
  • Seven years of progressive experience in analysis, including two years in the insurance sector.

OR
  • Degree in Commerce, Statistics, Economics, Computer Science, Accounting, Finance, or a related field.
  • Five years of progressive experience in analysis, including two years in the insurance sector. Proficient in data visualization tools such as Tableau and PowerBI.
  • Familiarity with SQL or other query languages and general data architecture.
  • Coursework in statistics is advantageous.
  • Experience in system testing, project management, or financial analysis is beneficial.
  • Leadership experience is a plus.
  • Collaborate with both users and system developers to ensure clarity of requirements and needs are met.
  • Advanced understanding of data, analytics, and reporting concepts related to corporate products and services.
  • Proficient in statistical analysis and software tools such as R, Python, SPSS, or SPSS Modeler is a plus.
  • Familiarity with Lean and Agile methodologies for process improvement and project management is beneficial.
Employee Benefits:

Health Benefits:

We provide a comprehensive health benefits program that includes:

  • Flexible health, dental, and vision plans
  • Health spending account
  • Travel health coverage
  • Extended health benefits including ambulance, massage, and physiotherapy

Financial Security:

To support financial stability, we offer:

  • Registered pension plan
  • Group, dependent, and optional life insurance coverage
  • Critical illness insurance
  • Sick leave for short-term disability
  • Long-term disability

Wellness Programs:

We emphasize achieving a balance between work and personal commitments, fostering a healthy workplace culture. This includes:

  • Vacation entitlement
  • Maternity, parental, and adoptive leaves
  • Bereavement and family responsibility leaves
  • Employee and family assistance program
  • Mental health initiatives
  • Lunch-and-learn sessions
  • Discounted gym memberships and wellness accounts

Diversity and Inclusion:

Manitoba Public Insurance values diversity and inclusion, recognizing that they strengthen our organization. We strive to be a barrier-free workplace where individual values, beliefs, and practices are respected and appreciated.

Employee Recognition:

We prioritize recognizing our employees for their contributions, celebrating milestone achievements and providing avenues for leaders and peers to acknowledge each other's efforts.

Professional Development:

We are committed to the growth of our employees, offering support for skill enhancement through in-house training, professional development opportunities, and educational assistance programs.

Safety and Health:

To promote a safe and healthy work environment, we implement various safety, health, and workplace policies and programs, along with providing technical expertise and assistance to support employee safety initiatives.


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