Lead Operations Analyst

4 weeks ago

Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time

Position Overview:

The Senior Operations Analyst will engage in sophisticated evaluations concerning operational functions that influence physical damage claims expenses and resource allocation. Utilizing financial, statistical, and business-oriented methodologies, you will analyze trends, project future expenditures, and address organizational challenges. This role is pivotal in orchestrating the planning and execution of business studies aimed at resolving intricate business issues, ultimately proposing solutions for the enhancement of reporting or analytical products, processes, and services.

In this capacity, you will provide essential support to the Operations division, collaborating with various lines of business while maintaining exceptional analytical proficiency.

Your responsibilities will encompass the formulation and upkeep of both short-term and long-term corporate and operational metrics, alongside conducting complex analyses pertinent to multiple operational sectors.

This role frequently involves being a key contributor to project teams striving to fulfill project and corporate strategic objectives, and may entail planning and leadership responsibilities, supervising the contributions of other analysts and project resources from diverse backgrounds.

Key Responsibilities:
  • Formulate solutions for intricate business challenges through comprehensive business analysis, root cause investigations, cost-benefit assessments, and feasibility studies.
  • Oversee data collection and analysis across multiple operational sectors (claims, adjusting, estimating, fraud prevention, salvage, customer service, driver testing, vehicle repair, broker support) utilizing various data sources to uncover trends, risks, and opportunities.
  • Generate clear and concise reports and presentations that summarize findings and recommendations for senior directors within the Operations division and other key stakeholders.
  • Guide the development of business requirements and specifications for system or product modifications and enhancements.
  • Conduct workload and workforce forecasting to ensure alignment with customer demands and resource availability.
  • Assist in crafting business cases of varying scales by providing specialized knowledge, conducting cost-benefit analyses, and evaluating RFP responses.
  • Design comprehensive analyses that align with operational improvement objectives at the directorate, division, or corporate level.
  • Participate in or lead projects focused on capacity modeling, key performance indicators, policy assessments, cross-jurisdictional studies, software modernization, and legislative adjustments.
  • Represent operational and analytical perspectives to external vendors, other jurisdictions, and law enforcement agencies.
  • Develop business cases and design RFPs for systems and tools that facilitate operational advancements across various business lines; engage in RFP evaluations and service level agreement negotiations.
  • Utilize a thorough understanding of business operations to guide leaders in adopting new analytical and business intelligence tools, such as dashboards and KPIs, aimed at enhancing efficiency, productivity, quality, and customer service.
  • Create metrics for business lines with an enterprise-wide perspective, conducting analyses that reflect the organization as a whole.
  • Engage with leadership to pinpoint opportunities where analysis and exploration can enhance metric development, leveraging innovative techniques or technologies.
  • Review corporate and team objectives to ensure alignment with work outcomes.
  • Assist in identifying training and development needs for staff to achieve objectives.
  • Keep leadership informed of potential complex or sensitive customer issues, escalating as necessary.
Qualifications:
  • Certificate or diploma in Business Analysis or a related field.
  • A minimum of seven years of progressive analytical experience, including two years in the insurance sector.

OR
  • Bachelor's degree in Commerce, Statistics, Economics, Computer Science, Accounting, Finance, or a related field.
  • A minimum of five years of progressive analytical experience, including two years in the insurance sector. Proficiency in data visualization tools such as Tableau and PowerBI.
  • Familiarity with SQL or other query languages and a basic understanding of data architecture.
  • Coursework in statistics is advantageous.
  • Experience in system testing, project management, or financial analysis is beneficial.
  • Leadership experience is a plus.
  • Collaborate with both users and system developers to ensure requirements are comprehended and met.
  • Advanced understanding of data, analytics, and reporting concepts related to corporate products and services.
  • Proficient in statistical analysis and software tools such as R, Python, SPSS, or SPSS Modeler is advantageous.
  • Basic knowledge of Lean and Agile methodologies for process improvement and project management is beneficial.
Employee Benefits:

Health Benefits:

We provide a comprehensive health benefits program that includes:

  • Flexible health, dental, and vision plans
  • Health spending account
  • Travel health coverage
  • Extended health benefits such as ambulance services, massage therapy, and physiotherapy

Financial Security:

To support financial stability, we offer:

  • Registered pension plan
  • Group, dependent, and optional life insurance coverage
  • Critical illness insurance
  • Sick leave provisions for short-term disability
  • Long-term disability coverage

Wellness Programs:

We emphasize programs that promote a balance between work and personal commitments, as well as a healthy workplace culture. This includes:

  • Vacation entitlement
  • Maternity, parental, and adoptive leaves
  • Bereavement and family responsibility leaves
  • Employee and family assistance program
  • Mental health initiatives
  • Lunch-and-learn sessions
  • Discounted gym memberships and wellness accounts

Diversity and Inclusion:

Manitoba Public Insurance is committed to fostering diversity and inclusion, recognizing that these principles strengthen our organization. We strive to be a barrier-free workplace where individual values, beliefs, and practices are respected and appreciated.

Employee Recognition:

We value our employees' contributions and have various recognition programs to celebrate milestones and achievements.

Professional Development:

We support our employees' growth by offering in-house training, professional development opportunities, and an educational assistance program.

Safety and Health:

To promote a safe and healthy work environment, we implement various safety, health, and workplace policies and programs, along with expert guidance to support employee safety initiatives.


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