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Technical Support Specialist

2 months ago

Port Coquitlam, British Columbia, Canada AMPM Systems Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at AM/PM Systems Ltd. as a User Support Technician.

Key Responsibilities
  • Network Access Management: Provide secure access to computer networks for employees, ensuring compliance with company policies and procedures.
  • System Performance Monitoring: Regularly report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions to optimize efficiency.
  • Technical Research and Development: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical issues.
  • Problem-Solving and Documentation: Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts, ensuring knowledge sharing and best practices.
  • Equipment Setup and Maintenance: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, ensuring seamless integration with existing systems.
  • Customer Service: Provide exceptional customer service to internal stakeholders, responding to technical inquiries and resolving issues in a timely and professional manner.
Benefits
  • Comprehensive Health Care Plan: Enjoy a comprehensive health care plan, providing peace of mind and financial security for you and your loved ones.
  • Permanent Work Term: Enjoy a permanent work term, providing stability and security in your career.
  • English Language Work Environment: Work in an English language environment, allowing you to develop and enhance your language skills.
  • 40 Hours per Week: Enjoy a standard 40 hours per week work schedule, providing a healthy work-life balance.