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Technical Support Specialist

1 month ago

Coquitlam, British Columbia, Canada TRAPPED Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at TRAPPED. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to client inquiries and provide timely and effective solutions to technical issues.
  • Consult technical manuals and guides to research and implement solutions to client problems.
  • Provide training and guidance to clients on the use of our systems and software.
  • Collect and maintain a log of problems and solutions for use by other technical support analysts.
  • Supervise and mentor junior technical support staff.
  • Provide business systems, network, and internet support to clients.
  • Set up equipment for employee use and ensure proper installation of cables, operating systems, and software.
  • Perform web-server backup and recovery operations.
  • Provide exceptional customer service and support to clients.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of business systems, networks, and internet technologies.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.