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Payroll Client Services Specialist

2 months ago

Burlington, Ontario, Canada AccountantsWorld By IRIS Full time

About the Role:

We are seeking an experienced Payroll Client Services Specialist to join our team at AccountantsWorld By IRIS. As a Payroll Client Services Specialist, you will be responsible for providing exceptional payroll services to our Canadian clients.

Key Responsibilities:

  1. Manage and maintain accurate and timely client/employee records.
  2. Process and balance payrolls for multiple clients, ensuring compliance with Canadian payroll regulations.
  3. Respond to and resolve client inquiries and escalations in a timely and professional manner.
  4. Deliver high-quality customer service, meeting or exceeding client expectations.
  5. Collaborate with internal teams to ensure seamless delivery of payroll services.
  6. Identify and implement process improvements to enhance client satisfaction and operational efficiency.
  7. Stay up-to-date with changes in Canadian payroll laws and regulations, ensuring compliance and providing guidance to clients as needed.

Requirements:

  • Strong knowledge of Canadian payroll laws and regulations.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in payroll software and systems.
  • Strong analytical and problem-solving skills.