Client Care Specialist

2 weeks ago

Vancouver, British Columbia, Canada Equitable Full time
About the Role

We are seeking a highly skilled Client Care Specialist to join our team at Equitable. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to internal and external clients
  • Answer client inquiries and resolve issues in a timely and professional manner
  • Work closely with other departments to resolve client inquiries
  • Develop and maintain a thorough knowledge of our life and critical illness insurance products
  • Utilize strong interpersonal and communication skills to manage relationships with clients and colleagues
Requirements
  • Previous experience in a phone-based client care/service role is required
  • Previous experience in an insurance company or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills
What We Offer
  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

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