Hotel Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and supervising a team of hotel clerks.
Key Responsibilities:- Customer Service: Assist guests with special needs, respond to customer inquiries, and resolve any issues in a professional and courteous manner.
- Operations Management: Coordinate, assign, and review work tasks, maintain the operation of computer systems and equipment, and ensure business continuity and customer service delivery.
- Staff Supervision: Hire, train, and develop staff in job duties, safety procedures, and company policies, and provide guidance and support to ensure excellent performance.
- Materials and Supplies: Requisition materials and supplies as needed to maintain a well-stocked front desk and ensure efficient operations.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year of experience in a similar role.
- Free Parking: Available for all employees.
- Accessibility Accommodations: Provides physical, visual, and auditory accessibility accommodations to ensure equal access for all employees and guests.
- Support for Persons with Disabilities: Participates in government or community programs that support persons with disabilities, offers mentorship and coaching opportunities, and provides awareness training to create a welcoming work environment.
- Support for Newcomers and Refugees: Participates in government or community programs that support newcomers and refugees, assists with immediate settlement needs, and supports social and labour market integration.
- Support for Youth: Participates in government or community programs that support youth employment, offers on-the-job training, and provides mentorship and coaching opportunities.
- Support for Veterans: Participates in government or community programs that support Veterans, offers mentorship and coaching opportunities, and provides awareness training to create a welcoming work environment.
- Support for Indigenous People: Participates in government or community programs that support Indigenous people, offers mentorship and coaching opportunities, and provides cultural competency training.
- Support for Mature Workers: Participates in government or community programs that support mature workers, applies hiring policies that discourage age discrimination, and offers phased retirement options.
- Support for Visible Minorities: Participates in government or community programs that support members of visible minorities, applies hiring policies that discourage discrimination, and offers mentorship programs.
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