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Hotel Operations Manager

2 months ago


Camrose, Canada Camrose Motel Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of hotel clerks.

Key Responsibilities:
  • Customer Service: Assist clients/guests with special needs, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Operations Management: Co-ordinate, assign, and review work, maintain operation of computer systems, equipment, and machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Team Leadership: Hire and train staff in job duties, safety procedures, and company policies, and provide guidance and support to ensure team members are equipped to perform their roles effectively.
  • Supply Management: Requisition materials and supplies, and ensure that the front desk area is well-stocked and organized.
Benefits:
  • Free Parking: Enjoy free parking available on site.
  • Accessibility: Our hotel provides physical accessibility accommodations, visual accessibility accommodations, and auditory accessibility accommodations to ensure that all guests have an equal opportunity to enjoy their stay.
  • Support for Persons with Disabilities: We participate in a government or community program or initiative that supports persons with disabilities, and offer mentorship, coaching, and/or networking opportunities for persons with disabilities.
  • Support for Newcomers and Refugees: We participate in a government or community program or initiative that supports newcomers and/or refugees, and offer assistance with immediate settlement needs, social and labour market integration, and recruitment opportunities.
  • Support for Youth: We participate in a government or community program or initiative that supports youth employment, and offer on-the-job training, mentorship, coaching, and/or networking opportunities for youth.
  • Support for Veterans: We participate in a government or community program or initiative that supports Veterans, and offer mentorship, coaching, and/or networking opportunities, as well as assistance with immediate transition needs.
  • Support for Indigenous People: We participate in a government or community program or initiative that supports Indigenous people, and offer mentorship, coaching, and/or networking opportunities, as well as cultural competency training and awareness training.
  • Support for Mature Workers: We participate in a government or community program or initiative that supports mature workers, and offer hiring policies that discourage age discrimination, awareness training, mentorship, coaching, and/or networking opportunities, and phased retirement options.
  • Support for Visible Minorities: We participate in a government or community program or initiative that supports members of visible minorities, and offer hiring policies that discourage discrimination, mentorship programs, diversity and cross-cultural training, and awareness training.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.